Note: The job is a remote job and is open to candidates in USA. Rasa is a leader in generative conversational AI, and they are seeking a Customer Success Manager to join their Go-to-market team. The role focuses on establishing strong customer relationships, driving adoption and retention, and ensuring customers achieve long-term value.
Responsibilities
- Own a book of business of Rasa's enterprise customers, acting as their primary point of contact throughout the post-sale lifecycle (including renewals and expansions)
- Ensure customers onboard successfully and adopt Rasa effectively, working closely with stakeholders at all levels to unblock and enable
- Run kick-off calls, project meetings, QBRs, and renewals with professionalism and impact
- Identify expansion opportunities within your accounts, contributing to overall revenue growth
- Proactively address challenges, manage escalations, and maintain strong communications with customers
- Drive business value realization across the customer lifecycle and consistently surface that value back to customers through data, insights, and outcomes
- Maintain accurate account health and renewal forecasting to support broader retention planning
Skills
- You've managed a book of business and know how to run QBRs, onboardings, and renewals
- You have experience driving upsells and cross-sells, contributing to revenue growth
- You've held a technical role in the past, or regularly worked in a customer-facing role with technical / IT stakeholders; you can handle technical conversations and know when/how to escalate
- You've worked with large customers in a SaaS/technology context
- Excellent interpersonal skill: You communicate clearly, operate in a structured manner, and you build lasting customer relationships
- Cross-functional partnerships: Proven ability to collaborate cross-functionally with internal and external stakeholders
Benefits
- Flexible hours and a dedicated remote budget
- A stipend for professional development & 6 paid education days to help you grow within your role
- Unlimited PTO + paid sick leave + paid public holidays
- A MacBook, and other tech to help you do your job
- We have regular remote team events, as well as an annual company-wide offsite
- Health benefits
- 401(k) contribution with up to 4% match
- Equity options
Company Overview