Note: The job is a remote job and is open to candidates in USA. Corewell Health is a nationally recognized health system committed to delivering personalized health care. The Customer Support Technician Associate role involves providing technical support and guidance to customers, troubleshooting issues, and documenting resolutions while collaborating with a team.
Responsibilities
- Working with direct supervision, in a fast-paced, changing environment, and while meeting or exceeding the defined levels for service and customer satisfaction, serves as the first point of Digital Services (DS) contact for Corewell Health users who report technical issues
- Following the appropriate processes, policies, and procedures, creates concise, timely and detailed written documentation of customer issues including troubleshooting and resolutions or escalations needed
- Demonstrates excellence in customer service skills, including patience, empathy, good listening and follow through. Utilizes general knowledge of services and departmental functions, along with experience and established triages (or other knowledge) to resolve routine issues. May collaborate with more experienced colleagues as a team to resolve technical issues, and when needed, follow the documented processes for escalation. Remains alert for emerging call patterns as an indicator of trends or systemic issues
- Looks for opportunities to learn from more experienced Customer Support Technicians
Skills
- High School Diploma or equivalent
- Less than 2 years' experience in related field
- Customer Service experience
- Associate's Degree/Technical school or equivalent
- Experience with clinical information systems and environments
- Experience working with Epic
Benefits
- Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more [here](https://careers.corewellhealth.org/us/en/benefits-new).
- On-demand pay program powered by Payactiv
- Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
- Optional identity theft protection, home and auto insurance
- Traditional and Roth retirement options with service contribution and match savings
- Eligibility for benefits is determined by employment type and status
Company Overview
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