Join Our Team: Revolutionizing Customer Experience in Industrial Distribution
At Motion and Flow Controls Products (MFCP), we're on a mission to transform the industrial distribution landscape through innovative digital solutions and exceptional customer service. As a rapidly growing, family-oriented company, we're committed to fostering a culture of growth, learning, and collaboration. We're now seeking a talented Remote Digital Sales Specialist to join our dynamic team and help us drive success in the digital age.
About Our Company
MFCP is a leading provider of motion and flow control products, dedicated to delivering top-notch solutions to our customers. With a strong focus on brand loyalty and customer engagement, we're expanding our digital presence to stay ahead of the curve. Our company culture is built on the principles of integrity, teamwork, and continuous improvement. We offer a supportive work environment, opportunities for career advancement, and a range of benefits that promote work-life balance.
Job Summary
As our ideal candidate, you'll be a results-driven Digital Sales Specialist with a passion for eCommerce, customer engagement, and sales growth. You'll work closely with our internal teams to develop and implement digital strategies that enhance customer experience, drive sales, and promote brand consistency. This 100% remote role requires a strong skillset in digital sales, customer service, and communication. If you're a self-motivated, tech-savvy professional looking for a challenging and rewarding opportunity, we encourage you to apply.
Primary Responsibilities
- Develop and execute digital sales strategies to drive revenue growth and customer engagement
- Manage and optimize our eStore, including product attribution, cross-selling, and customer portal onboarding
- Collaborate with partnered suppliers to facilitate orders and resolve issues
- Lead nurturing and quote facilitation through our website, creating internal leads and following up with potential customers
- Implement and maintain chat infrastructure, scheduling, and onboarding processes
- Ensure brand consistency across all digital platforms, including maps and website content
- Monitor and respond to customer feedback, promoting positive reviews and resolving negative feedback
- Provide overflow assistance to our inside sales team and support strategic pricing projects
- Track and coordinate web leads and online chat interactions
- Assist with transactional email campaigns and other marketing initiatives
- Occasionally travel to branch locations to support business objectives
- Maintain a safe working environment, adhering to strict safety guidelines
- Deliver exceptional customer service and support company goals
Essential Qualifications
- Excellent written and oral communication skills, with the ability to build strong relationships
- Detail-oriented, with solid organizational skills and the ability to prioritize tasks in a fast-paced environment
- Strong computer skills, including proficiency in MS Office (Word, Excel, and Outlook)
- Ability to learn new software programs, with experience in Epicor Prophet 21 a plus
- Strong time management skills, with the ability to meet deadlines and work independently
- Ability to work with a diverse range of people and personalities
- Valid driver's license and acceptable driving record, in accordance with company guidelines
Preferred Qualifications
- Experience in eCommerce, digital sales, or a related field
- Knowledge of industrial distribution or motion and flow control products
- Familiarity with CRM software and sales automation tools
- Experience with data analysis and reporting, with the ability to drive business decisions
Skills and Competencies
To succeed in this role, you'll need to possess a range of skills and competencies, including:
- Digital sales expertise, with a focus on eCommerce and customer engagement
- Strong communication and interpersonal skills
- Analytical and problem-solving skills, with the ability to drive business decisions
- Technical skills, including proficiency in MS Office and the ability to learn new software programs
- Time management and organizational skills, with the ability to prioritize tasks and meet deadlines
- Adaptability and flexibility, with the ability to work in a fast-paced environment
Career Growth Opportunities
At MFCP, we're committed to helping our employees grow and develop their careers. As a Digital Sales Specialist, you'll have opportunities to:
- Develop your skills in digital sales, eCommerce, and customer engagement
- Take on additional responsibilities and contribute to strategic initiatives
- Participate in training and development programs to enhance your knowledge and expertise
- Advance to leadership roles or specialize in a particular area of digital sales
Work Environment and Company Culture
As a 100% remote role, you'll have the flexibility to work from anywhere, at any time, as long as you're available between 8:00 am and 5:00 pm PST. Our company culture is built on the principles of collaboration, innovation, and continuous improvement. We prioritize work-life balance and offer a range of benefits to support our employees' well-being.
Compensation and Benefits
We offer a competitive salary range of $20-$25 per hour, depending on your skills and experience. Our benefits package includes:
- Medical, dental, and vision insurance
- 401(k) investment plan with company match
- Life insurance
- Paid holidays, vacation, and sick time
- Opportunities for bonuses and incentives
Why Join Our Team?
If you're a motivated, tech-savvy professional looking for a challenging and rewarding opportunity, we encourage you to apply. At MFCP, you'll have the chance to:
- Drive business growth and customer engagement through digital sales and eCommerce
- Develop your skills and expertise in a rapidly evolving industry
- Collaborate with a talented team of professionals who share your passion for innovation and customer service
- Enjoy a flexible, remote work environment that supports work-life balance
- Access a range of benefits and perks that promote your well-being and career advancement
Ready to take the next step in your career? Apply now and join our team of innovators and customer champions!
Apply Now