Note: The job is a remote job and is open to candidates in USA. NTT Global Data Centers is a leading provider of data center solutions, committed to innovation and sustainability. The Director, Telemetry Engineering and Operations will oversee the strategy and implementation of telemetry platforms, ensuring operational excellence and reliable data delivery across the organization.
Responsibilities
- Lead the engineering, implementation, operation, and lifecycle management of enterprise telemetry platforms and services
- Establish the technical strategy, standards, and operational roadmap for telemetry capabilities in alignment with business objectives and architectural direction
- Ensure the availability, performance, security, scalability, and reliability of telemetry infrastructure and operational data collection services
- Ensure the onboarding, integration, and standardization of operational systems and data sources into enterprise telemetry platforms
- Collaborate with Operational Technology Architecture to implement scalable, supportable, and maintainable telemetry solutions
- Partner with Operational Data Platforms to enable reliable, secure, and timely delivery of operational data to enterprise applications, customer-facing services, and analytics platforms
- Build, develop, and mentor a high-performing telemetry engineering and operations team while fostering technical excellence and continuous improvement
- Establish operational processes, monitoring, incident response, capacity planning, and lifecycle management practices for telemetry services
- Evaluate commercial technologies and emerging capabilities to improve telemetry platforms while balancing innovation, operational stability, and long-term supportability
- Develop and maintain technical documentation, operational standards, and platform documentation supporting enterprise telemetry services
Skills
- 10+ years of experience in Operational Technology, industrial automation, telemetry engineering, systems engineering, or related technical disciplines
- Experience leading engineering and operational teams supporting highly available technology platforms
- Experience implementing and operating enterprise telemetry or industrial monitoring solutions
- Experience integrating operational technology systems with enterprise applications, cloud services, and operational data platforms
- Experience establishing operational processes, monitoring practices, platform lifecycle management, and service reliability
- Experience leading technical modernization initiatives and evaluating commercial technology solutions
- Demonstrated experience leading multidisciplinary technical teams and delivering operational technology capabilities within complex enterprise environments
- Bachelor's degree in Computer Science, Engineering, Information Technology, Industrial Automation, or a related technical discipline
- Equivalent combinations of education and relevant experience may be considered
- Industry certifications related to cloud platforms, industrial automation, systems engineering, or operational technology
- Leadership or project delivery certifications are considered an asset
- Working knowledge of enterprise telemetry platforms, operational technology systems, systems integration, operational data collection, and platform lifecycle management
- Ability to lead technical teams, establish operational standards, drive platform reliability, and collaborate effectively across engineering, operations, product, and business organizations
- Knowledge of Ignition SCADA platform (Inductive Automation) and Niagara Framework (Tridium)
- Knowledge of MQTT telemetry architectures and broker technologies
- Knowledge of industrial protocols (BACnet, Modbus, SNMP, OPC-UA)
- Knowledge of EPMS/BMS platforms and field device integration
- Knowledge of SQL-based data platforms and historian systems
- Knowledge of OT/IT network infrastructure and secure communications (TLS)
- Knowledge of telemetry data modeling, normalization, and ingestion pipelines
- Knowledge of large-scale, multi-site OT telemetry deployments
- Knowledge of data center infrastructure systems (UPS, generators, cooling, PDUs)
- Knowledge of ISA-95 and IEC 62443 architecture and OT security principles
- Knowledge of cloud IoT platforms (Azure IoT, AWS IoT)
- Knowledge of system integration, commissioning, and operational monitoring
Benefits
- A monthly stipend is provided to cover expenses associated with working remotely and use of a personal mobile device, if applicable.
- All regular full-time employees are eligible for an annual bonus; payout is dependent upon individual and company performance.
- Employees receive paid time-off, medical, dental, and vision benefits, life and supplemental insurance, short-term and long-term disability, flexible spending account, and 401k retirement plan to create a rich Total Rewards package.
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