Note: The job is a remote job and is open to candidates in USA. Spreetail is a fast-growing ecommerce company that helps brands increase their market share globally. They are seeking an Ecommerce Account Manager who will manage fulfillment across multiple marketplaces, build strong client relationships, and identify growth opportunities for China-based brands in the U.S.
Responsibilities
- Support brand growth by identifying opportunities to increase GMV and helping develop competitive fulfillment solutions that align with each brand's business goals
- Partner with internal teams and brand stakeholders to turn strategic initiatives into actionable plans that drive execution and measurable results
- Manage day-to-day account health by monitoring key performance metrics including on-time delivery, inventory accuracy, customer satisfaction, forecasting, and sales, proactively addressing issues as they arise
- Build trusted relationships with brand partners, lead regular communications, coordinate cross-functional initiatives, and deliver an exceptional client experience
- Prepare and present business performance reporting with actionable insights, lead weekly business reviews, track open action items, and ensure timely follow-up to keep accounts on track
Skills
- Native Mandarin speaker with full fluency in English, able to communicate and translate seamlessly with Mandarin-speaking brands
- Bachelor's degree in Business, Finance, Project Management, Client Services, or a related field
- 3–5+ years of experience managing e-commerce clients, account management, customer success, or project management, preferably supporting brands importing from China
- Experience managing client relationships in a fast-paced environment and communicating effectively with stakeholders across multiple levels of an organization
- Strong organizational, problem-solving, written, verbal, and presentation skills, with the ability to manage multiple priorities and deliver results independently
Benefits
- We provide the flexibility to take care of yourself.
- In addition to a generous vacation policy, we also offer paid time-off for your wedding week, paid parental leave and support for parents of growing families.
- We celebrate accomplishments. Each year at Spreetail is a milestone with the opportunity to receive special gifts, swag store credit, or donations to a nonprofit of your choice.
- We also recognize people pursuing impacts with Spreetail Spotlight Awards.
- We care about your Health & Wellness. Spreetail works hard to enhance the employee experience through benefit programs and perks that provide meaningful support.
- We offer affordable medical, dental and vision plans with coast-to-coast coverage.
- We also provide free telehealth and on-demand mental health resources.
- We create the opportunity to revolutionize your community. We encourage Spreetailers to give back and make a social impact, and we offer paid time off to do it.
Company Overview