Remote Entry Level Collector - Work from Home Opportunity with Hilton Grand Vacations in Las Vegas

Join a Winning Team: Work from Home as a Remote Entry Level Collector with Hilton Grand Vacations

At Hilton Grand Vacations, you're not just joining a company - you're becoming part of a culture that thrives on motivation, recognition, and a people-first approach. As a Remote Entry Level Collector, you'll have the unique opportunity to work from the comfort of your own home, enjoying a competitive base pay, amazing bonus potential, and DAY ONE benefits. If you're ready to create lasting vacation memories while kick-starting your career, this is the perfect chance to join our dynamic team in Las Vegas.

About Hilton Grand Vacations and the Industry

Hilton Grand Vacations is a leading name in the vacation ownership industry, known for its commitment to excellence and customer satisfaction. With a rich history and a reputation for fostering a culture of work-life balance and family-friendly benefits, HGV has been recognized as one of Newsweek's "America's Greatest Workplaces for Parents & Families." As a Remote Entry Level Collector, you'll be an integral part of this esteemed organization, contributing to its continued success and growth.

Key Responsibilities

• Handle inbound and outbound calls in a professional and courteous manner, adhering to all State and Federal Laws.
• Assist owners in understanding the terms and conditions related to their ownership and contracts.
• Perform collection activities in accordance with company and Federal regulations, aiming to maintain acceptable delinquency percentages.
• Maintain required levels of phone activity, contact percentages, and other key performance indicators.
• Handle correspondence and payments received in a legal, ethical, and confidential manner.
• Maintain detailed and organized support documentation related to owner accounts and request skip tracing when necessary.
• Assist other members of the collections staff with daily processes and procedures as required.

Essential Qualifications

To succeed as a Remote Entry Level Collector, you'll need:

• A High School diploma or GED.
• At least 1+ year of experience in a related area, such as customer service or collections.
• Excellent communication skills, both written and verbal.
• The ability to meet federal and state licensure requirements.
• A flexible schedule, available to work Monday to Saturday from 8am to 11pm.

Preferred Qualifications

While not mandatory, having the following qualifications can give you a competitive edge:

• Over 2+ years of related experience in collections or a similar field.
• Experience in 3rd party collections.
• Skip tracing experience.
• Knowledge or experience within the timeshare industry.

Skills and Competencies

To excel in this role, you'll need to possess:

• Strong communication and interpersonal skills.
• The ability to work independently in a remote setting.
• Proficiency in handling sensitive or difficult situations with professionalism.
• A strong understanding of and adherence to the Fair Debt Collection Practices Act (FDCPA).
• Organizational skills, with the ability to maintain detailed records and support documentation.

Career Growth and Learning Opportunities

At Hilton Grand Vacations, we're committed to the growth and development of our team members. As a Remote Entry Level Collector, you'll have access to numerous learning and advancement opportunities, enabling you to enhance your skills and progress in your career. Our tuition reimbursement programs and comprehensive training will support your professional journey.

Work Environment and Company Culture

As a remote worker, you'll enjoy the flexibility and comfort of working from home. Our company culture is built around a people-first approach, recognizing and rewarding your hard work and contributions. You'll be part of a team that values diversity and promotes work-life balance, ensuring you have the support and resources needed to thrive.

Compensation, Perks, and Benefits

We offer a competitive salary and amazing bonus potential. Our comprehensive benefits package includes:

• Excellent health care options, including medical, dental, and vision.
• Paid Vacation Time and Paid Sick Days.
• A 401(k) program with company match.
• Tuition reimbursement programs.
• The Go Hilton: Travel Discounts Program, offering Hilton hotel rates worldwide.
• Perks at work through our Employee Pricing platform.
• An Employee Assistance Program that supports your physical and mental well-being.

Equal Opportunities and Accommodations

Hilton Grand Vacations is an equal opportunity employer, valuing diversity and committed to non-discrimination. We ensure that individuals with disabilities are provided with accommodations to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.

Take the First Step Towards a Rewarding Career

If you're ready to embark on a fulfilling career with a renowned company, apply now to become a Remote Entry Level Collector with Hilton Grand Vacations. Seize this opportunity to make a significant impact and enjoy a role that offers growth, flexibility, and a comprehensive benefits package.

Don't miss out on this chance to join our dynamic team in Las Vegas. Apply today and start your journey towards a rewarding new role.

Apply Now