Note: The job is a remote job and is open to candidates in USA. Packsize is redefining the way businesses and their customers use and experience packaging around the world. A Field Service Engineer will install, configure and maintain Packsize equipment solutions onsite at several customer’s facilities while providing exceptional customer service and support.
Responsibilities
- Scheduling tasks at customer job sites
- Troubleshooting issues, quickly and effectively, using technical drawings and documentation
- Performing routine maintenance and emergency services as they arise
- Continuous learning, including customer operational processes, packaging designs, technical specifications
- Installation of Packsize solutions and training others to use and maintain it
- Basic clerical and administrative duties, including timely reading and responding to emails, preparing and submitting expense reports, making travel arrangements, writing detailed technical reports, etc
- Responsively and productively communicate information and ideas with Packsize and customer’s personnel so they will understand. Must be able to exchange accurate information in these situations
- Adhere to all Packsize and customer safety requirements, and safety protocols related to exposed moving parts and electricity
- Excellent work ethic and time management skills
Skills
- Customer service focus
- Knowledge of Windows platforms
- Knowledge of and effective use of hand tools
- Knowledge of mechanical platforms
- Ability to work independently with little or no direct supervision
- Associates Degree, Vocational Training or equivalent experience
- Valid driver's license and clean driving record
- Ability to travel by vehicle or airplane, domestically
- Bachelor's Degree in a related area preferred
- Basic Microsoft (Excel, Word) or Google Suite (Sheets, Docs) experience is helpful, but not required
Company Overview
Packsize International is the award-winning supply chain and sustainable packaging industry leader in North America, Europe, and Asia-Pacific. It was founded in 2001, and is headquartered in Salt Lake City, UT, US, with a workforce of 501-1000 employees. Its website is https://www.packsize.com/.Company H1B Sponsorship
Packsize has a track record of offering H1B sponsorships, with 2 in 2025, 2 in 2023, 1 in 2022, 2 in 2020. Please note that this does not guarantee sponsorship for this specific role.
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