Note: The job is a remote job and is open to candidates in USA. EFI is focused on the growth and success of the print business, seeking a Field Service Engineer to join their team. The role involves on-site installation, troubleshooting, and customer training for their Nozomi digital printing product line.
Responsibilities
- Provide on-site installation and setup of all printers associated with the Inkjet product lines
- Give initial and ongoing formal customer operator and printer maintenance training
- Provide periodic on-site troubleshooting and repairs on printers that may be experiencing complex electrical, mechanical or pneumatic problems
- Provide detailed technical feedback and liaise regularly with our customer call center
- Provide service & support to exhibitions
- Work remotely with customers to accurately identify equipment issues and provide technical information and repair guidance to pinpoint the necessary solutions to reported issues
- Participate in after-hours support activities on a rotating basis
Skills
- Minimum two-year mechanical/electrical engineering qualification
- Demonstrated strong commitment to customer satisfaction
- Very good knowledge of Microsoft Windows environment
- Ability to troubleshoot electrical and mechanical problems at the component level
- Proven ability to provide training
- Good communication skills, team-player
- Flexible for traveling within the territory and abroad, on very short notice, therefore a valid passport is required
- Fluent in English and local language
- Previous work experience in mechanical, digital, and electronic technology highly preferred
- Knowledge of large format printers and/or presses and printing applications is desirable
- Knowledge of inkjet printing, color theory
Company Overview