Note: The job is a remote job and is open to candidates in USA. Thermo Fisher Scientific is a company dedicated to enabling customers to make the world healthier, cleaner, and safer. The Field Service Engineer II will provide excellent service for sophisticated analytical instruments, including installation, maintenance, troubleshooting, and repair while ensuring customer satisfaction and support.
Responsibilities
- Perform installation, preventive maintenance, troubleshooting, and repair of Trace Elemental Analysis instruments, including ICP-MS, AAS, and related systems, at customer sites
- Diagnose electronics, mechanical, ultra-high vacuum, high-voltage, and system-level issues to restore instrument performance
- Provide responsive, professional customer support while meeting service commitments and customer satisfaction goals
- Train and support customers on equipment operation, maintenance practices, and basic troubleshooting
- Accurately document field service activities, including installation report and service work report, and submit timely through the required system
- Assist Commercial Teams with technical information, training, and demonstrations
- Manage territory activities effectively, including scheduling, travel planning, parts coordination, and timely communication with customers and internal teams
- Partner with internal technical support, service leadership, and cross-functional teams to resolve complex customer issues
Skills
- Bachelor's Degree in Electronics, Engineering, Physics, Chemistry, or a related technical field with 2+ years of hands-on technical experience installing, troubleshooting, and repairing complex analytical instruments or Advanced Degree with no prior experience required
- Hands-on technical experience installing, troubleshooting, and repairing complex analytical, scientific, laboratory, or related technical equipment
- Experience documenting service activities, preparing detailed reports, and using service management software
- Demonstrated success meeting customer satisfaction goals and supporting customers in technical environments
- Strong electronics and mechanical troubleshooting skills, with the ability to diagnose issues down to the component level
- Ability to read and interpret technical documentation and schematics
- Ability to effectively train and support customers on equipment operation
- Excellent customer service and communication skills, both written and verbal
- Strong organizational and time management capabilities, with the ability to work independently in a field-based environment
- Strong problem-solving abilities and the ability to prioritize customer needs in a fast-paced service environment
- Proficiency with Microsoft Office suite and service management software
- Physical ability to lift up to 50 lbs. and work in various laboratory environments
- Must be legally authorized to work in the United States without sponsorship now or in the future
- Must be able to pass a comprehensive background check and drug screen
- Valid driver's license
- Additional relevant certifications are advantageous
Benefits
- A choice of national medical and dental plans, and a national vision plan, including health incentive programs
- Employee assistance and family support programs, including commuter benefits and tuition reimbursement
- At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
- Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
- Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
- Variable annual bonus based on company, team, and/or individual performance results in accordance with company policy
Company Overview