Note: The job is a remote job and is open to candidates in USA. Conduent is a company delivering mission-critical services and solutions for Fortune 100 companies and governments. The Fleet Operations Analyst role involves optimizing nationwide fleet compliance operations by maintaining a comprehensive database of traffic citation rules and Transfer of Liability requirements, while continuously evaluating and improving operational processes.
Responsibilities
- Research, build, maintain, and continuously expand a comprehensive internal database of municipal traffic citation requirements, court systems, mailing addresses, fine structures, and jurisdiction-specific processing rules across the United States
- Research, document, and maintain Transfer of Liability (TOL) requirements for state and local jurisdictions to support compliant and accurate citation processing
- Analyze incoming citation and document workflows to identify operational trends, workload fluctuations, and opportunities for process optimization
- Monitor physical document volumes and proactively recommend automation strategies, document scanning solutions, API integrations, or new vendor partnerships to improve operational efficiency and scalability
- Serve as the primary operational liaison with citation data providers, API vendors, and document management partners, coordinating requests, tracking deliverables, and evaluating vendor performance
- Conduct detailed research across municipal codes, court systems, state statutes, public records, and regulatory resources to ensure operational data remains accurate and current
- Develop standardized processes and documentation to ensure consistency and accuracy across jurisdictional data
- Evaluate emerging technologies, software platforms, and vendor capabilities that support fleet citation management, workflow automation, and digital document processing
- Track operational metrics and provide recommendations to improve processing efficiency, turnaround times, and overall service delivery
- Partner with internal stakeholders to implement operational improvements, support system enhancements, and streamline citation management processes
- Ensure compliance with all applicable federal, state, and municipal regulations governing traffic citations and Transfer of Liability processing
- Maintain detailed documentation of business processes, vendor capabilities, operational procedures, and jurisdictional requirements
- Support special projects and continuous improvement initiatives as assigned
Skills
- Bachelor's degree in Business Administration, Operations Management, Public Administration, Supply Chain, Information Management, or a related field; or equivalent combination of education and experience
- 3+ years of experience supporting fleet operations, traffic citation management, tolling operations, Transfer of Liability (TOL), municipal compliance, or similar operational environments
- Experience researching and interpreting municipal, county, and state regulations
- Proven experience building, maintaining, or managing large operational databases, registries, or reference libraries
- Strong analytical, organizational, and problem-solving skills with the ability to identify opportunities for operational improvements
- Experience evaluating manual workflows and recommending automation solutions or technology enhancements
- Experience working with third-party software vendors, API providers, and external business partners
- Exceptional research skills with the ability to gather information from fragmented public sources and translate it into structured, actionable operational data
- Advanced proficiency in Microsoft Excel and experience working with databases, reporting tools, or data management platforms
- Strong attention to detail with excellent organizational and project management skills
- Excellent written and verbal communication skills with the ability to present findings and recommendations clearly
- Ability to manage multiple priorities and work independently in a fast-paced environment
- Experience with fleet management systems, citation management platforms, tolling operations, document management systems, or workflow automation technologies
- Knowledge of API integrations, digital document processing, or enterprise workflow automation platforms
- Experience supporting fleet, transportation, mobility, or vehicle compliance operations
- Familiarity with municipal court systems, citation processing, or tolling regulations across multiple jurisdictions
- Experience evaluating operational vendors and implementing technology solutions that improve business processes
- Knowledge of document imaging, OCR, digital workflow automation, or API-based integrations
- Continuous improvement experience utilizing Lean, Six Sigma, or similar process improvement methodologies
Benefits
- Health & Welfare Benefits: Comprehensive plans tailored to your needs, effective from day one.
- Retirement Savings: Robust programs to help you secure your financial future.
- Employee Discounts: Access to a wide range of discounts on merchandise, services, travel, and more.
- Career Growth Opportunities: Paths for advancement within a global organization.
- Paid Training: Learn while you earn with award-winning learning platforms.
- Paid Time Off: Competitive PTO packages to help you recharge.
- Great Work Environment: Join an award-winning culture that values diversity and inclusion.
- Hybrid Work: Work in a way that allows you to work from home during portions of your week and have time onsite to connect with other team members and business leaders.
- Health insurance coverage
- Voluntary dental and vision programs
- Life and disability insurance
- A retirement savings plan
- Paid holidays
- Paid time off (PTO) or vacation and/or sick time
- People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to [email protected]. You may also click here to access Conduent's ADAAA Accommodation Policy.
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