Note: The job is a remote job and is open to candidates in USA. Talkdesk is a cloud contact center leader focused on redefining customer experiences. The Forward Deployed Engineer (FDE) will assist in the technical execution of customer deployments and contribute to building AI-powered solutions, while developing expertise in Agentic AI.
Responsibilities
- Assist in the technical delivery of customer deployments
- Contribute to designing and implementing components of AI agent solutions, working closely with senior engineers to ensure solutions follow best practices for security, reliability, and scale
- Write clean, maintainable code and use Talkdesk and 3rd-party APIs/SDKs to build, test, and deploy AI agents, prototypes, and integrations
- Support development work from initial prototype through production under guidance from more senior FDEs
- Participate in customer-facing technical discussions by helping clarify requirements, addressing basic technical inquiries, and ensuring alignment between customer needs and implementation plans
- Escalate complex issues to senior team members as needed
- Document deployment learnings, edge cases, and common customer needs to support internal knowledge sharing
- Provide structured feedback to Product and Engineering teams to help improve tooling, workflows, and developer experience
- Actively develop your expertise in AI agent architecture, integration patterns, and production-grade delivery
- Learn from senior FDEs and contribute to improving team processes, reusable patterns, and delivery best practices
Skills
- 1–2+ years of experience in software engineering, solutions engineering, or a related technical field
- Foundational experience contributing to the development or deployment of AI/ML systems, LLM-based applications, or automation workflows (academic or professional)
- Proficiency in JavaScript, Python, TypeScript, or similar languages, with a focus on writing clean and reliable code
- Working knowledge of APIs, webhooks, and basic systems integration concepts
- Familiarity with prompt engineering principles and an understanding of how LLM-based agents operate
- Ability to communicate clearly with technical and non-technical stakeholders and collaborate effectively on cross-functional teams
- Experience with Retrieval-Augmented Generation (RAG) architectures or vector databases (e.g., Pinecone, Weaviate, Milvus)
- Exposure to Healthcare, Financial Services, or other regulated environments
- Knowledge of the Contact Center (CCaaS), Unified Communications (UCaaS), or Customer Experience (CX) industry
- Demonstrated interest in AI engineering through coursework, personal projects, or open-source contributions
Benefits
- Health Insurance : Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).
- Retirement Benefits : 401(k) plan
- Paid Time Off : Talkdesk offers an uncapped paid time off program, subject to manager approval and consistent with business needs.
- Paid Holidays : Talkdesk offers 14 paid holidays each year.
- Paid Sick Leave : Employees have uncapped paid time off, subject to manager approval and consistent with business needs.
Company Overview
Talkdesk offers an enterprise contact center platform that allows companies to make the customer experience a competitive advantage. It was founded in 2011, and is headquartered in San Francisco, California, USA, with a workforce of 1001-5000 employees. Its website is https://www.talkdesk.com.Company H1B Sponsorship
Talkdesk has a track record of offering H1B sponsorships, with 1 in 2022, 2 in 2021, 1 in 2020. Please note that this does not guarantee sponsorship for this specific role.
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