Note: The job is a remote job and is open to candidates in USA. Intuitive is a global leader in robotic-assisted surgery and minimally invasive care. The Genesis Consultant will lead hospital site consulting initiatives to implement best practice solutions in surgical efficiency and staff training, engaging with hospital executives to manage surgical service lines.
Responsibilities
- In collaboration with commercial and other ecosystem teams, defines Genesis agenda for their region: prioritizes mandates and plans delivery of Genesis resources
- Conduct Genesis program initiatives with strategically targeted customers
- Manage complex, extended customer engagements involving multi-departmental collaboration and multi-faceted solutions
- Lead departmental and cross-functional projects to develop or improve Genesis processes, deliverables, and other material
- Run reports and analyze data when needed to prepare for customer engagements
- Provide in person and/or remote consulting services to deliver value to the customer
- Examples of services are Lean Preference Card, System standardization proposal, par levels, and workflow consultation
- Promote collaboration with Genesis and cross functional teammates to establish and achieve Genesis implementation goals
- Onboard, coach, and mentor new and existing team members
- Participate in the training on and launch of new products and/or procedures
- Become a subject matter expert and trusted client advisor for Genesis
- Qualify and prepare Access management analysis and proposals, present to internal teams and hospitals to drive change management and increase asset utilization
- Report customer complaints to appropriate internal parties as they are discovered
Skills
- 2-4 years of documented professional experience in healthcare/hospital management, either in BTB sales capacity or management role within hospital
- Business acumen – ability to function in an executive business environment and understand the business needs of the OR
- Demonstrable expertise and experience in delivery of consulting services that deliver value to the customer
- Communication – ability to deliver consistent and effective communication across organizational levels
- Training ability – demonstrated commitment to customer and peer training, specifically related to advanced technology within a clinical environment
- Customer success focus – ability to discover and understand customer needs, engage and inspire customers to adopt new and effective solutions
- Master complexity – ability to plan, organize, and oversee highly complex and strategic assignments involving multiple teams and individuals
- Interdependent partnering – demonstrated record/examples promoting collaborative exchange and driving results through others with high communication
- English & local language fluency required
- Ability to travel up to 50 - 70%
- B.S./B.A. degree preferred or equivalent clinical/medical degree or experience
Benefits
- We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity.
- Remote - This job will be remote and/or the job is designed to be performed outside of the office. Employees will come onsite when requested by the leader.
Company Overview
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