Note: The job is a remote job and is open to candidates in USA. Onit is redefining the future of legal operations through AI, offering a platform that enhances enterprise legal management. The Global Account Manager will be responsible for customer retention, contract renewals, and fostering strong relationships with clients to ensure a best-in-class customer experience.
Responsibilities
- Primary owner of customer relationship and account strategy
- Be a trusted advisor to customers while developing relationships with multiple stakeholders
- Accountability for customer retention and subscription renewal process
- Conduct quarterly customer business reviews
- Manage customer issue escalation process, as required
- Partner with Marketing in the development of customer references, testimonials and events
- Manage customer information in CRM, including contact/meeting history, usage information, account plans and cross sell/up-sell opportunities
- Develop and maintain customer attrition/risk rating information and mitigation plans in CRM
- Participate in industry conferences, trade shows and other opportunities for customer interaction
Skills
- 5+ years managing customers relationship or equivalent experience
- Highly motivated and disciplined self-starter with excellent oral and written communication skills
- Demonstrable ability to communicate, present and influence key stakeholders at all levels within an organization including executive and C-level
- Experience delivering customer-focused solutions that drive increased customer satisfaction and revenue
- Able to thrive in a fast paced, self-directed environment
- Must be comfortable managing multiple tasks in real time
- 4-year degree required
- Travel for this role is +/- 25%
- The ideal candidate is someone who has experience in the legal industry
Benefits
- Three medical plan options, plus dental and vision, so you can choose what fits best.
- Employees on our HDHP plan also receive employer contribution to the HSA.
- 401(k) with a 100% match on the first 3% and 50% on the next 2% of employee contributions.
- Flexible paid time off, 7 sick days, and 9 paid company holidays annually.
- Exceptional paid leave for birth parents, non-birth parents, and caregivers.
- Onit also offers surrogacy and adoption reimbursement.
- 100% employer-paid life and disability insurance.
- Voluntary benefits including hospital indemnity, critical illness, accident, and even pet insurance.
- Healthcare FSA, HSA, and dependent care FSA.
- One paid volunteer day each year to give back to the community.
Company Overview