Note: The job is a remote job and is open to candidates in USA. GeoBlue is a company that offers a unique blend of professional ambition and work-life balance. They are seeking a Global Service Center Specialist who will provide high-quality customer service to globally mobile members, addressing inquiries related to products, policy benefits, and claims.
Responsibilities
- Ensuring our members (customers) always receive the highest quality of customer service
- Learn and follow established protocols as defined in the Global Service Center Procedure Manual(s)
- Answer and resolve all member, provider, and broker inquiries regarding products and services via phone and email
- Manage requests for medical assistance services on a planned or emergency basis
- Communicate with doctors' offices and hospitals to establish financial arrangements on behalf of members
- Appropriately and proficiently document all interactions and maintain accurate files in the designated systems
- Other duties as assigned
Skills
- High school diploma required
- Must be able to multitask while keeping composure at all times
- Excellent verbal and written communication skills
- Ability to speak, read, and write fluent English
- Ability to manage and successfully resolve complex issues with supervision and on a time-sensitive basis
- Strong facilitation, conflict resolution, and investigative skills
- Must have reliable at-home high speed internet service
- High volume corporate customer service experience is required
- Schedule flexibility is required (working on holidays, weekends, overnights and overtime)
- Undergraduate degree and/or equivalent experience
- Multi-lingual skills
- Familiarity with insurance products and insurance terminology
Benefits
- Full range of health benefits starting the first of the month following your start date
- Access to our rewards and recognition programs
Company Overview
GeoBlue is now Blue Cross Blue Shield Global Solutions! Be sure to follow us on our new page at BCBS Global Solutions. It was founded in 1997, and is headquartered in King of Prussia, PA, US, with a workforce of 201-500 employees. Its website is http://bcbsglobalsolutions.com.
Apply Now