Note: The job is a remote job and is open to candidates in USA. Michigan Medicine is a leader in higher education, and they are seeking a Human Resource Customer Care Representative. This role involves providing customer service for the university's HR inquiries, primarily through phone communication, while developing expertise in benefits-related topics.
Responsibilities
- Develop subject matter expertise while answering and triaging inquiries relating to areas of Benefits for Open Enrollment
- Handle a high volume of phone calls and tickets using a case management tool to open, document, process, and resolve tickets
- Potential outreach to U-M employees, retirees, etc., groups via phone for important communication/follow-up
- Access records in multiple systems to resolve inquiries
- Communicate via both email and phone to collect additional information and provide updates on ticket status
- Work in a collaborative environment with business partners, customers, and colleagues
- Other duties as assigned
Skills
- High School diploma or equivalent
- 1+ years of experience providing Customer Service with a focus on triaging calls or call center functions
- Intermediate level proficiency with data entry and computer skills
- 1+ years of experience with business software solutions
Benefits
- Work is 95% remote.
- Equipment, including a laptop and monitors, will be provided for your use.
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