Note: The job is a remote job and is open to candidates in USA. Point of Rental Software is the global leader in rental software, and they are seeking an Implementation Consultant to work directly with rental businesses worldwide. The role involves managing product implementations, delivering training, and ensuring clients achieve their business goals through the effective use of the POR Elite platform.
Responsibilities
- Own end-to-end Elite product implementation for POR clients, including project management, configuration, training delivery, and data integrity validation
- Lead client discovery calls to understand business goals, workflows, and operational needs - then translate those into a tailored implementation approach
- Design and deliver high-quality training programs (primarily online via Zoom, Teams, or similar) that drive real software adoption, not just checkbox completion
- Collaborate with the Learning and Development team to continuously improve training content, delivery methods, and effectiveness
- Monitor project plans, track milestone progress, and communicate implementation status clearly to clients and internal stakeholders
- Resolve client issues during implementation with creative, out-of-the-box thinking - showing each customer how to use the POR suite to actually accomplish their goals
- Prepare best practices dossiers by industry and deliver consulting material aligned to POR consultancy standards
- Identify opportunities for additional consulting services and coordinate with the appropriate internal teams for follow-up
- Proactively develop and maintain expertise in the full Point of Rental suite, staying current on new features, industry trends, and best practices
- Work independently and manage your own day-to-day activities with strong organizational accountability
Skills
- 2+ years of hands-on experience in the equipment or party/event rental industry
- 3+ years delivering training on web-based software solutions, including webinars and virtual classroom environments
- Demonstrated ability to interpret customer goals and business operations and translate them into practical software adoption strategies
- High proficiency in training, coaching, and consultative leadership - you make complex things click for people
- Strong project management instincts - you track your own milestones and don't let things fall through the cracks
- Excellent presentation, communication, and customer service skills, both written and verbal
- Proficiency across training delivery methods: virtual, classroom, and computer-based
- Ability to travel domestically as needed (less than 20%)
- Knowledge of SQL or database structures for data validation support
- Prior experience with Point of Rental software
Company Overview