Join a Premier Waste Management Services Company as a Remote Inside Sales Coordinator Supervisor
At Kelly®, we're passionate about connecting talented professionals with their dream jobs. We're now seeking an experienced Inside Sales Coordinator Supervisor to lead a team at a renowned waste management services company in a fully remote work environment. If you're looking for a role that offers career growth, a positive company culture, and the opportunity to make a real impact, this could be the perfect fit.
About the Company and Role
Our client is a leading waste management services company dedicated to providing exceptional customer experiences and innovative waste management solutions. As a Remote Inside Sales Coordinator Supervisor, you will play a crucial role in driving sales performance, coaching a team of customer service specialists, and ensuring the delivery of outstanding customer service.
Key Responsibilities
- Serve as a role model and coach to motivate customer service specialists to achieve or exceed sales targets, focusing on quality, performance, and delivering a differentiated customer experience.
- Supervise the daily activities of the team by reviewing and analyzing calls/reports, assessing areas of opportunity, managing work assignments, and ensuring Consultants provide a positive customer experience.
- Utilize Department Performance Management procedures to analyze individual and team performance, administering coaching support to address and improve sales behaviors and performance.
- Meet regularly with Consultants and Sales Leadership to review sales activity, CRM data, customer retention, and sales performance compared to goals.
- Engage employees in developing creative ideas to impact company goals, using talent development strategies to exceed company metrics.
- Monitor CRM data for team performance, including opportunities, leads, activities, and cases to ensure effective CRM tool usage.
- Develop team members by regularly following up on documented IDP progress to ensure alignment with career goals.
- Conduct one-on-one coaching, role-plays, team meetings, and huddles in a virtual environment to drive continuous department improvement.
- Foster a diverse and inclusive environment, nurturing and supporting employee engagement.
- Proactively identify compliance and quality improvements, initiating corrective actions as necessary.
- Role model the company's customer service core value, Customer Zeal.
- Establish a team culture that passionately serves internal and external customers by exceeding service culture expectations.
- Collaborate with Republic Services leadership and peers on projects related to systems, processes, or inter-department initiatives.
- Perform staffing-related activities, including recruiting, hiring, onboarding, goal setting, monitoring, measuring, and coaching performance.
- Maintain a thorough knowledge of the company's products and services to help grow targeted revenue and contribute to company goals.
Essential Qualifications
- Minimum 2 years of experience in a customer service or higher volume sales environment.
- Experience responding to inbound customer inquiries, upselling, and closing new business opportunities.
- High School Diploma required.
- Excellent communication, interpersonal, and presentation skills.
- Ability to work with team members and all levels within the organization.
- Sound analytical problem-solving skills.
- Ability to provide leadership, development, and direction to a sales team.
Preferred Qualifications
- Waste or service industry experience.
- Previous experience in a supervisory or leadership role.
- Knowledge of CRM tools and sales performance management.
Skills and Competencies
To succeed in this role, you'll need to possess:
- Strong leadership and coaching skills.
- Excellent communication and interpersonal skills.
- Ability to analyze sales data and performance metrics.
- Strong problem-solving and analytical skills.
- Ability to work in a fast-paced, dynamic environment.
- Proficiency in CRM tools and Microsoft Office.
- Strong customer service and sales acumen.
Career Growth and Development
As a Remote Inside Sales Coordinator Supervisor, you'll have opportunities for career growth and professional development. You'll be working with a premier waste management services company, gaining valuable experience, and developing skills that can be applied to future leadership roles.
Work Environment and Company Culture
Our client values a positive and inclusive company culture, fostering an environment where employees feel welcomed, valued, and heard. As a remote worker, you'll be part of a distributed team that prioritizes collaboration, innovation, and customer satisfaction.
Compensation and Benefits
The pay rate for this role is $25-$27 per hour, with a competitive salary and benefits package. You'll also enjoy the flexibility of working remotely, with the opportunity to work from anywhere.
Why Apply?
If you're a motivated and experienced sales professional looking for a leadership role, we encourage you to apply. You'll have the opportunity to:
- Work with a premier waste management services company.
- Develop your leadership and coaching skills.
- Drive sales performance and customer satisfaction.
- Be part of a positive and inclusive company culture.
- Enjoy a competitive salary and benefits package.
Ready to Take the Next Step?
If you're ready to join a dynamic team and take on a challenging leadership role, we invite you to apply now. Please submit your application, and our team will review your qualifications.
Don't miss this opportunity to advance your career and make a meaningful impact in the waste management industry. Apply today!
Apply Now