Note: The job is a remote job and is open to candidates in USA. Storage Solutions - A Jungheinrich Company is seeking an IT Systems and Cloud Engineer to manage their cloud and SaaS infrastructure. This role involves hands-on technical support, cloud platform management, and strategic systems ownership to ensure the organization runs efficiently.
Responsibilities
- Administer and optimize Microsoft 365 tenant (Exchange Online, SharePoint, OneDrive, Teams, Intune, Entra ID/Azure AD, etc)
- Manage a small Azure infrastructure including virtual machines, networking, storage, and cost optimization (currently only a few machines related to current ERP, likely soon to be retired)
- Own integrations between SaaS platforms, ensuring SSO, SCIM provisioning, and data flow consistency across the application stack
- Evaluate, onboard, and retire SaaS tools in coordination with business stakeholders and the Director of IT
- Maintain licensing inventory, renewals, and cost tracking across all cloud subscriptions
- Oversee backup, DR, and business continuity posture for cloud-hosted workloads
- Design, deploy, and maintain Intune/Endpoint Manager policies for Windows device management, in coordination with the Desktop Services Manager
- Build and manage Autopilot enrollment, compliance policies, conditional access rules, and application deployment (Intune and PatchMyPC)
- Develop and maintain Microsoft 365 governance frameworks (Teams structure, SharePoint architecture, retention policies, DLP) in compliance with IT Policies (NIST CSF 2.0 + small portions of ISO 27001 type compliance / Controls from our parent company in Germany)
- Lead adoption of productivity and collaboration tooling, driving usage and training alongside the Desktop Services Manager
- Manage identity lifecycle — joiners, movers, leavers — with automation via PowerShell, Graph API, Power Automate, and/or workflows within Freshservice
- Serve as the primary escalation point for complex issues beyond the Desktop Services Manager's scope, including cloud platform errors, identity/access problems, and SaaS integration failures
- Troubleshoot and resolve escalated tickets involving M365, Azure, networking, and cross-platform authentication
- Develop runbooks, knowledge base articles, and SOPs that enable Tier 1 resolution of repeating issues
- Support executive users and high-visibility incidents with urgency and professionalism
- Implement and maintain security controls including MFA/passwordless authentication, Conditional Access, Defender for Endpoint, and Purview/Compliance Center policies
- Monitor security posture through Secure Score, alert triage, and periodic access reviews
- Support audit and compliance activities (SOC 2, cyber insurance questionnaires, vendor assessments) in coordination with the Director of IT
- Manage privileged access, role assignments, and least-privilege principles across cloud platforms
- Partner with the Director of IT to research, scope, and implement technology initiatives
- Work with the Director of IT as a technical translator — documenting system architecture, translating business requirements into technical solutions, and communicating platform decisions clearly
- Drive process improvement through automation, scripting (PowerShell, Graph API, Power Automate), and tooling rationalization
- Mentor and cross-train the Desktop Services Manager on cloud platform fundamentals to increase team resilience
Skills
- 4–7+ years of progressive IT experience spanning helpdesk/systems support and cloud administration
- Deep hands-on expertise with Microsoft 365 administration (Exchange Online, Teams, SharePoint, Intune, Entra ID)
- Proven experience managing Azure environments including resource groups, networking, IAM, and cost management
- Working knowledge of Intune/Endpoint Manager: Autopilot, compliance policies, app deployment, Conditional Access, to be applied in cooperation with the Desktop Services Manager
- Proficiency in PowerShell scripting for administration and automation; experience with Microsoft Graph API a strong plus
- Solid understanding of identity and access management concepts (SSO, SAML, OAuth, SCIM)
- Experience supporting a SaaS-heavy environment with 10+ integrated applications
- Excellent diagnostic and troubleshooting skills; comfortable owning problems through to resolution
- Strong communication skills — able to explain technical concepts to non-technical stakeholders and document clearly
- Microsoft certifications: MS-102 (M365 Administrator Expert), AZ-104 (Azure Administrator), SC-300 (Identity & Access), or equivalent
- Experience with endpoint security tooling (we use Defender for Endpoint)
- Familiarity with ITSM platforms and processes (we use Freshservice)
- Exposure to compliance frameworks such as NIST CSF and ISO 27001
- Experience with Power Platform (Power Automate, Power Apps) for workflow automation
- Background supporting remote or hybrid organizations with distributed users
Benefits
- Competitive Salary and Bonus Structure
- Generous Paid Time Off
- Medical, Dental, and Vision Benefits
- 401K with Company Match
- Company HSA Contribution
- Professional Growth Opportunities
Company Overview
Company H1B Sponsorship