Note: The job is a remote job and is open to candidates in USA. Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The Lead AI ML Engineer will lead the design and delivery of scalable voice and chat solutions using Amazon Connect, ensuring platform reliability and optimizing contact flows.
Responsibilities
- Design and manage Amazon Connect contact flows (IVR & chat)
- Build Lambda-based integrations for backend APIs
- Integrate with Lex bots and external systems
- Optimize routing, queues, and call handling
- Ensure high availability, monitoring, and performance
- Lead production support, RCA, and continuous improvements
Skills
- 5+ years of experience with APIs, event-driven design, and IVR systems
- 2+ years of experience with Node.js
- 2+ years of experience with AWS: Amazon Web Services, Amazon Connect, AWS Lambda, Amazon API Gateway
- 2+ years of experience with conversational: Amazon Lex
- Must be authorized to work in the United States without the need for current or future employer-sponsored visa sponsorship (e.g., H-1B, TN, F-1/OPT, CPT, or other employment-based visa status)
- TypeScript preferred
Benefits
- A comprehensive benefits package
- Incentive and recognition programs
- Equity stock purchase
- 401k contribution (all benefits are subject to eligibility requirements)
- Flexibility to work remotely from anywhere within the U.S.
- At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone 6of every race, gender, sexuality, age, location and income 6deserves the opportunity to live their healthiest life.
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