Note: The job is a remote job and is open to candidates in USA. Keeper Security is one of the fastest-growing cybersecurity software companies, and they are seeking an experienced Manager of Customer Success Management to lead a team of high-producing CSMs within their B2B sales division in North America. This role involves overseeing day-to-day sales activities, inspiring achievement of sales targets, and ensuring sales processes are optimized for growth.
Responsibilities
- Lead, manage and motivate a team of Customer Success Managers focused on actioning renewals, expansions and upsells and driving revenue growth
- Drive revenue retention via a highly efficient, scalable customer renewal engine
- Generate incremental bookings within existing accounts from subscription expansion and upsell of add-on portfolio products
- Help directly manage Tier 1, high priority client relationships
- Collaborate with Customer Support to ensure accurate and complete on-boarding of new clients and lanes
- Partner with Sales to develop strategies and team goals to improve product penetration rates and expand Keeper’s footprint within existing customer portfolio
- Proactively monitor assigned client health through quantitative and qualitative means
- Own the optimization of contracts and other documents supporting renewals
- Scale, recruit, mentor and grow the account management team, ensuring the right structure, talent and processes are in place for success
- Develop and implement sales strategies to meet and exceed monthly and quarterly sales targets
- Monitor and manage individual and team performance, providing coaching, training, and feedback to enhance productivity
- Conduct regular one-on-one meetings with sales reps to review performance, troubleshoot challenges, and strategize for success
- Join customer calls alongside sales reps to provide strategic support, assist in advancing deals toward closure, and deliver real-time coaching to optimize sales conversations and outcomes
- Analyze sales data to identify trends, opportunities, and areas for improvement, ensuring accurate forecasting and reporting
- Collaborate closely with the marketing team to ensure alignment on lead generation, campaigns, and messaging
- Continuously refine and optimize sales processes and tools to improve efficiency and effectiveness
- Maintain a deep understanding of Keeper’s product offerings, customer needs, and market dynamics
- Drive a high-energy, positive sales culture that motivates the team to perform at their best
- Ability to travel to and from customer meetings (locally, nationally, and internationally) & rent and/or operate a vehicle on behalf of the company
Skills
- 4+ years of experience in full cycle SaaS sales (with a focus on upselling and expansion), IAM or cybersecurity experience is required
- 3+ years of proven full cycle sales leadership, team lead or management experience
- Proven track record of meeting or exceeding sales targets held by a sales team
- Strong knowledge of SaaS sales processes, expansions, renewals and CRM systems
- Ability to construct, present and execute territory-level sales strategies
- Strong leadership, communication, and interpersonal skills, with the ability to inspire, mentor and develop a team
- Data-driven mindset with experience analyzing sales metrics to drive decision-making
- Ability to adapt in a fast-paced, ever-changing market environment
- Strong problem-solving skills, with the ability to handle challenges and find creative solutions
- Ability to travel up to 20% of the time
- Bachelor's degree in Business, Marketing, or a related field
- Salesforce experience preferred
Benefits
- Medical, Dental & Vision (Inclusive of domestic partnerships)
- Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life
- Voluntary Short/Long Term Disability Insurance
- 401k (Roth/Traditional)
- A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)
Company Overview