Note: The job is a remote job and is open to candidates in USA. Axon is on a mission to protect life through advanced technology solutions. They are seeking a Manager for their Software Technical Account Managers team, responsible for leading a group that ensures successful deployment and customer relationship management post-sale within public safety agencies.
Responsibilities
- Coach, develop, and hold accountable a team of TAMs operating across embedded, regional, and traveling engagement models
- Set clear standards for execution quality, customer engagement, and onsite presence where applicable
- Build technical depth across both hardware and software product lines — your team needs to be fluent in the full Axon ecosystem
- Drive performance management, skills development, and succession planning aligned to where the business is heading
- Create a culture where ownership, initiative, and continuous improvement are the baseline
- Ensure consistent execution of hardware deployments, software implementations, and integrated workflows across your assigned agencies
- Provide oversight for end-to-end delivery: deployment planning, risk management, cross-functional coordination, and lifecycle support
- Ensure TAMs are managing dependencies across hardware provisioning, network readiness, software configuration, and agency workflows effectively
- Establish and maintain the playbooks, standards, and operating rhythms your team runs on
- Serve as the escalation point for agency command staff, IT leadership, and internal Axon stakeholders when your team needs senior leadership in the room
- Coach TAMs on executive communication, value articulation, and leading customers through complex change
- Partner with Sales, Professional Services, Support, and Product to align delivery with customer commitments and long-term strategy
- Advocate for your customers internally — ensure risks, needs, and expansion opportunities are surfaced and addressed
- Own the metrics that matter: deployment timelines, issue resolution SLAs, platform adoption, CSAT, NPS, and program health
- Identify systemic risks or friction points across your portfolio and drive corrective action before they become customer-impacting
- Use operational data to continuously refine delivery models and improve outcomes at scale
- Provide leadership-level support during critical incidents, complex deployments, or agency-impacting events
- Ensure coverage across all TAM engagement models — your team should never leave a customer without a point of contact
- Stay situationally aware across the portfolio without reverting to individual contributor work
Skills
- 8+ years in customer-facing technical delivery, program management, or complex technology deployment environments
- 5+ years leading senior individual contributors in high-accountability, customer-facing roles
- Experience scaling execution through teams operating across multiple delivery models — you've led distributed teams, not just local ones
- Executive presence and confidence engaging command-level or senior customer stakeholders in high-visibility situations
- Experience leading both hardware and software deployments, including coordination across infrastructure, networking, and field operations
- Broad technical fluency across SaaS platforms, cloud services, networking, hardware systems, and integrated workflows — enough to coach your team credibly
- Data-driven leadership: you manage through KPIs, dashboards, and structured operational reviews, not gut feel
- Ability to operate effectively in fast-moving, ambiguous environments while maintaining clarity and accountability
- Ability to obtain and maintain CJIS compliance and handle confidential, highly sensitive information
- Familiarity with law enforcement software systems such as Computer Aided Dispatch (CAD) or Records Management Systems (RMS)
Benefits
- Competitive salary and 401k with employer match
- Discretionary paid time off
- Paid parental leave for all
- Medical, Dental, Vision plans
- Fitness Programs
- Emotional & Mental Wellness support
- Learning & Development programs
- And yes, we have snacks in our offices
Company Overview