Note: The job is a remote job and is open to candidates in USA. Rippling gives businesses one place to run HR, IT, and Finance. They are seeking a seasoned leader to manage their Mergers & Acquisitions Technical Account Consulting team, focusing on defining implementation frameworks and driving operational excellence.
Responsibilities
- Lead, coach, and mentor a team of M&A Technical Account Consultants (TACs), driving high performance, growth, and career progression opportunities
- Develop comprehensive implementation playbooks tailored to typical M&A business cases, following structured SaaS implementation lifecycles. Define processes encompassing technical discovery, systems and process architecture, data migration, configuration and integration builds, testing, go-live, hypercare support, and the decommissioning of legacy systems.Regularly assess and refine SOPs to drive excellent technical execution, facilitate team scalability, ensure productive cross-departmental collaboration, and secure long-term customer retention
- Oversee the team’s execution of complex, paid M&A services, including leading pre-Sales activities of SOW creation and closure, maintaining oversight of overall project health scores, and proactively managing and mitigating high-priority customer escalations
- Manage team capacity, project requests, and forecasting across multiple concurrent, complex engagements, ensuring efficient use of resources to meet margin targets. Lead headcount planning and estimation model development to secure the necessary resources for future business growth and project volume
- Collaborate with Product, Engineering, Sales, Support, Implementation, and Technical Account Management teams to ensure strategic process alignment, provide customer feedback to continuously innovate product functionality, and advocate for the team’s needs to service M&A activities and retain Rippling customers
- Own high-impact customer interactions throughout the implementation lifecycle. Partner with Account Management on pre-Sales activities, including technical qualification, solution presentation, and contract negotiation. Act as the primary client-facing escalation point to resolve and simplify technically complex issues. Maintain strong internal influence to shape the product roadmap and technical tools based on customer needs. Drive long-term customer retention by delivering solutions that accelerate product adoption and ensure the achievement of strategic business objectives
- Ensure team adherence to the margin target by optimizing resource allocation and project efficiency. Track, monitor, and continuously improve performance against KPIs such as utilization rates, engagement Time-to-Close (TTC), and customer satisfaction (CSAT)
Skills
- 5+ years of B2B SaaS experience in professional services, consulting, or implementation
- 3+ years of professional experience leading, coaching, and mentoring a team
- Proven expertise in the workforce management industry, with explicit experience in at least one of the following: payroll, benefits, time & attendance, or talent management
- Exceptional communication & conflict resolution skills that allow for the resolution of internal technical challenges, strong cross-functional stakeholder influence, and direct management of high-stakes customer relationships
- Skilled in directing various internal strategic initiatives while simultaneously overseeing high-impact external customer engagements
- Demonstrated ability to develop, implement, and continuously improve technical and operational processes and playbooks
- Ruthless prioritization, expert organizational and time management skills to excel in a fast-paced and ever-changing environment
- Strong attention to detail and ability to solve complex, interdependent problems
Benefits
- Competitive salary + variable + benefits + equity
- The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location
- Rippling highly values having employees working in-office to foster a collaborative work environment and company culture
- For office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role
Company Overview
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