Note: The job is a remote job and is open to candidates in USA. Samsara is a pioneer of the Connected Operations™ Cloud, helping organizations harness IoT data to improve operations. The Manager of Technical Account Management will oversee a team of Technical Account Managers, ensuring exceptional technical support and account management while driving customer success through data-driven decision-making.
Responsibilities
- Hire, develop and lead an inclusive, engaged, and high performing team
- Establish a coaching rhythm and clear performance benchmarks to ensure the team consistently meets or exceeds targets
- Actively engage in professional growth through tailored development plans and mentorship, ensuring a robust internal pipeline for career progression
- Develop and deploy AI-assisted workflows, such as automated technical health checks and AI-summarized account reviews to make it easier for the team to manage complex enterprise accounts
- Partner closely with Sales, Product, and Customer Success to bridge the gap between customer feedback and product evolution, driving continuous service improvements
- Contribute to the long-term strategic planning required to scale a TAM team in a hyper-growth environment
- Apply a rigorous, data-driven approach to identify organizational risks, dependencies, and hidden opportunities for efficiency
- Translate technical and business insights into actionable data to enhance the Samsara platform experience for our largest enterprise customers
- Serve as the primary point of contact for high-priority technical escalations, using deep product knowledge and analytical problem-solving to ensure swift, permanent resolutions
Skills
- Minimum of 3 years in a people manager role with a proven track record of leading globally distributed technical account managers through periods of significant change
- Demonstrated success in achieving technical account management goals and maintaining high retention for enterprise-level customers in a fast-paced environment
- Exceptional skills in influencing all organizational levels, with the ability to translate complex technical data into clear business cases for executive stakeholders
- Bachelor's degree in a technical or business field, or equivalent practical work experience
- Demonstrated expertise in IoT, APIs, SQL, and scripting languages, allowing you to act as a credible mentor and technical sounding board for the team
- Prior experience scaling TAM teams or technical service organizations, specifically focusing on building additional services and repeatable service models
- Advanced proficiency with Gainsight, Tableau, Salesforce, or Zendesk to build dashboards, identify trends, and drive proactive, data-led strategies
- A strong focus on driving value-based outcomes and ROI for customers rather than just managing support tickets or task completion
Benefits
- Performance-based bonus/variable pay
- Equity (for eligible roles)
- A flexible, employee-led remote model
- A professional development stipend
- Comprehensive health and parental leave plans
- Flexible working model
- Offices open for those who prefer to work in-person
- Remote work where it aligns with our operational requirements
- Reasonable accommodations throughout the recruiting process
Company Overview