Join Ansible Government Solutions, LLC as a Remote Medical Support Assistant
Ansible Government Solutions, LLC (Ansible), a Service-Disabled Veteran-Owned Small Business (SDVOSB), is seeking a highly skilled and dedicated Remote Medical Support Assistant (MSA) to support the Durham VA Medical Center. As a Remote Medical Support Assistant, you will play a critical role in ensuring the smooth operation of medical center services, providing administrative support, and facilitating patient care.
About Ansible Government Solutions, LLC
Ansible is a leading provider of solutions to Federal customers, addressing complex challenges in national security, healthcare, and information technology. Our team of intelligent and committed professionals is dedicated to delivering exceptional service and support to our customers. As a Remote Medical Support Assistant, you will be part of a dynamic team that values innovation, teamwork, and customer satisfaction.
Key Responsibilities
- Schedule, cancel, and re-schedule patient appointments and/or consults; enter no-show information; prepare for clinic visits; and monitor appointments and consults.
- Provide general reception support in the Release of Information (ROI) offices at various medical centers, ensuring efficient and secure handling of patient information.
- Scan insurance cards, protect secure information, and complete all insurance buffer (ICB) encounters required by ICB.
- Scan records and documents into an Electronic Medical Record (EMR) to support HIM functions at medical centers, maintaining accurate and up-to-date patient records.
- Handle incoming and outgoing phone calls, responding to patient inquiries and providing support to clinical teams.
- Review requests for reimbursement of travel costs and reconcile claims/vouchers for payments using electronic systems, ensuring accurate and timely processing.
- Review ambulance claims for eligibility and payment, working closely with clinical teams to resolve any issues.
- Assist in arranging transportation for eligible patients and work with clinical teams to request the appropriate mode of transportation.
Essential Qualifications
To be considered for this role, you must meet the following essential qualifications:
- Citizen of the United States of America.
- Ability to speak clearly, hear, and write English.
- Proficient in using computer programs, including spreadsheets and word processing; ability to log in and type 40-50 wpm with minimum errors.
- Heavy phone and computer usage, often simultaneously.
- Familiarity with medical terminology, hospital terminology, and/or clinics.
- Technically proficient in the skills necessary to fulfill the government's requirements; training will be provided by the SFVAHS on appointment management, VA policy, and procedures.
- Six months of experience in clerical, office, customer service, or other administrative work that indicates the ability to acquire the knowledge and skills needed to perform the duties of the position. Alternatively, one year of education above high school can be substituted to qualify.
- Ability to pass a required level of security clearance (NACI-level background check).
Preferred Qualifications
While not essential, the following qualifications are highly desirable:
- One year of education above high school or one to two years of related job experience.
- Experience in a medical or healthcare setting, with knowledge of medical terminology and hospital procedures.
- Previous experience working with Electronic Medical Records (EMRs) and other healthcare software systems.
Skills and Competencies
To succeed in this role, you will need to possess the following skills and competencies:
- Excellent communication and interpersonal skills, with the ability to work effectively with patients, clinical teams, and other stakeholders.
- Strong organizational and administrative skills, with the ability to prioritize tasks and manage multiple responsibilities.
- Technical proficiency in using computer programs and software systems, including EMRs and other healthcare applications.
- Ability to work in a fast-paced environment, handling multiple tasks and responsibilities simultaneously.
- Strong problem-solving and analytical skills, with the ability to resolve issues and make informed decisions.
Career Growth Opportunities and Learning Benefits
As a Remote Medical Support Assistant with Ansible Government Solutions, LLC, you will have access to a range of career growth opportunities and learning benefits, including:
- Comprehensive training on appointment management, VA policy, and procedures.
- Ongoing professional development and support, with opportunities for advancement and career growth.
- Collaboration with a dynamic team of professionals, with opportunities for networking and knowledge sharing.
Work Environment and Company Culture
As a remote worker, you will enjoy a flexible and dynamic work environment, with the ability to work from anywhere. Ansible Government Solutions, LLC values a culture of innovation, teamwork, and customer satisfaction, with a commitment to delivering exceptional service and support to our customers.
Compensation and Benefits
Ansible Government Solutions, LLC offers a competitive salary and benefits package, including:
- A competitive salary, commensurate with experience and qualifications.
- A comprehensive benefits package, including health insurance, retirement savings, and paid time off.
- Opportunities for professional development and career growth.
Conclusion
If you are a motivated and dedicated professional looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity as a Remote Medical Support Assistant with Ansible Government Solutions, LLC. With a competitive salary, comprehensive benefits, and opportunities for career growth and professional development, this is an ideal role for anyone looking to make a difference in the healthcare industry.
Don't miss out on this exciting opportunity. Apply now and take the first step towards a rewarding and challenging career with Ansible Government Solutions, LLC.
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