Note: The job is a remote job and is open to candidates in USA. IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. This role focuses on vendor credentialing and scheduling coordination for medical device programs and recall activities, ensuring compliance and maintaining accurate records while coordinating schedules for technical support teams.
Responsibilities
- Coordinate schedules for field technical teams and ensure timely deployment
- Manage vendor credentialing process, including verification and compliance tracking
- Conduct outbound calls to notify potentially affected facilities during recalls
- Maintain confidentiality and professionalism at all times
- Adhere to provided script and messaging protocols for recall communications
- Perform data entry and manage records in provided databases
- Ensure accurate documentation of credentialing and scheduling activities
- Provide customer and vendor feedback to corporate teams
Skills
- Education: High School Diploma/GED/AA
- Polite, professional phone demeanor required
- Attention to detail and a quality mindset for documentation required
- Ability to follow direction
- Strong technical software skills required
- Ability to work remotely from a home office; equipment provided
- Ability to work PST business hours required
- Customer service or related experience preferred
- Previous healthcare experience preferred
- Prior recall experience preferred
Benefits
- Incentive plans
- Bonuses
- Health and welfare and/or other benefits
Company Overview
IQVIA provides analytics, compliance, and management solutions to the life sciences industry. It was founded in 1982, and is headquartered in Danbury, Connecticut, USA, with a workforce of 10001+ employees. Its website is https://www.iqvia.com.
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