Note: The job is a remote job and is open to candidates in USA. Neighborly® is seeking a National Account Representative who will be responsible for coordinating and scheduling Amazon haul-away and pickup services while delivering exceptional customer service. The role requires effective communication with customers, franchise owners, and account partners to ensure compliance with service agreements and operational procedures.
Responsibilities
- Schedule and coordinate Amazon haul-away appointments in accordance with customer availability and service requirements
- Communicate with customers via phone, email, and platform messaging to confirm, reschedule, or update appointments
- Work directly with franchise owners and field teams to ensure appointments are completed successfully and on time
- Monitor open orders and proactively follow up to prevent delays or missed appointments
- Maintain accurate and detailed notes within internal systems and Amazon platforms
- Escalate service issues, customer concerns, or scheduling conflicts to leadership when necessary
- Ensure all communications and scheduling activities comply with Amazon SOPs and company policies
- Review multiple systems daily to verify appointment statuses and update records accordingly
- Assist with order clean-up efforts, including following up on pending, canceled, or incomplete jobs
- Support additional National Account scheduling needs as assigned
- Perform other duties as required. These duties may include assignments in job classifications other than their own
Skills
- Maintain high scheduling accuracy and data integrity
- Meet customer response and follow-up timelines
- Ensure all required notes and documentation are entered accurately
- Support company goals related to appointment completion rates, customer satisfaction, and operational efficiency
- Exceptional organization skills
- Thorough and accurate in all dealings
- Works well under pressure
- Time Management skills
- Deadline driven
- Self-motivated with strong multitasking proficiency
- Effective written and oral communication skills
- Strong problem-solving skills and the ability to adapt/learn on the fly
- Powerful interpersonal and prioritization skills
- High School Diploma or General Education Degree (GED) required
- Availability to work within business operating hours, including occasional weekends or holidays as business needs require
- Experience working with service scheduling platforms and CRM systems
- Experience supporting national accounts or large customer programs
- Strong problem-solving and conflict-resolution skills
- An associate's degree is preferred
Benefits
- Benefits: Check out our benefits offerings here: Neighborly Benefits
- Financial Benefits: Equity and bonus opportunities
Company Overview