Note: The job is a remote job and is open to candidates in USA. Lightyear builds software that is revolutionizing the telecom management experience for enterprises. As the Onboarding Operations Specialist, you will be responsible for managing customer onboarding and implementation for the Network Inventory product, ensuring a smooth transition onto the platform while enhancing customer engagement.
Responsibilities
- Oversee and project manage the network inventory onboarding process
- Lead biweekly calls with customers and manage customer communications
- Day to day management of offshore onboarding team (3 individuals)
- Design, implement and improve scalable workflows and processes including tooling, automation and AI Agents
- Collaborate cross-functionally with Sales, Operations, Engineering and Product to ensure a seamless customer experience and identify gaps in existing processes and systems
Skills
- 1-2+ years experience of startup operations, tech or consulting
- Demonstrated excellent project management skills, can critically analyze existing processes and identify opportunities for process improvement
- High degree of comfort with Excel, including ability to manage and manipulate large data sets
- Demonstrated high EQ, as this role is very customer facing and also requires managing a team day-to-day
- Highly organized and detail-oriented, ability to prioritize
- Strong team player who can also work and execute independently
Benefits
- 5% annual bonus
- Equity package
Company Overview