Remote Part‑Time Customer Care Coordinator – Home Health Referral Management & Patient Support (DMV Region)

About MedStar Health & Workwarp – Transforming Home Care Together

MedStar Health is a nationally recognized, award‑winning health system dedicated to delivering compassionate, high‑quality care to the communities it serves. With a network that spans hospitals, specialty centers, and an expansive home‑care division, MedStar Health continually redefines how patients receive care in the comfort of their own homes.

Partnering with Workwarp, a leader in remote workforce solutions, MedStar Health expands its reach to talented professionals across the United States. Together, we foster a collaborative, technology‑driven environment where remote team members play a crucial role in patient journeys, from the moment a referral is entered to the final billing cycle.

Our mission is simple: to ensure that every patient experiences seamless, personalized support, no matter where they are. As a Customer Care Coordinator, you become an essential bridge between patients, families, clinicians, and insurers, guaranteeing that every home‑care referral is accurate, timely, and compassionate.

Why This Role? – Impact, Growth, and Flexibility

We understand that modern professionals value purpose, flexibility, and continuous learning. This part‑time, remote position offers you:

• Meaningful Impact: Directly influence the quality of home‑care services for vulnerable patients.
• Flexible Scheduling: Choose between Friday‑Sunday or Saturday‑Monday shifts (8:00 am – 4:30 pm), perfect for balancing personal commitments.
• Professional Development: Access to MedStar Health’s extensive training programs, certifications, and mentorship opportunities.
• Competitive Compensation: A market‑aligned salary plus performance incentives and benefits (details below).

Key Responsibilities – Your Day‑to‑Day Journey

As a Remote Customer Care Coordinator, you will master a comprehensive suite of tasks that ensure each referral moves smoothly through the system. Your core duties include:

1. Patient Referral Management

• Receive inbound referrals from hospitals, community partners, and direct patient inquiries.
• Accurately enter patient demographic, clinical, and insurance data into the HomeCare HomeBase (HCHB) system.
• Verify Medicare eligibility, confirm coverage details, and obtain necessary authorizations.
• Communicate with reimbursement coordinators to resolve insurance discrepancies promptly.
• Document all interactions, decisions, and follow‑up actions within the electronic health record (EHR) and referral tracking tools.

2. Patient & Family Communication

• Contact patients and family members to confirm referral information, answer questions, and set expectations for upcoming services.
• Provide empathetic, clear explanations of home‑care plans, scheduling processes, and billing procedures.
• Escalate urgent clinical concerns to the appropriate care team while maintaining patient confidentiality.

3. Interdepartmental Collaboration

• Partner with community account managers, clinical consultants, and scheduling coordinators to align referral details with staffing availability.
• Participate in multidisciplinary quality‑improvement teams, sharing insights that drive operational excellence.
• Support the clinical operations team by completing supplemental workflow tasks, such as preparing face‑to‑face assessments and ensuring all necessary forms are collected.

4. Insurance Verification & Authorization

• Utilize online payer portals, call centers, and internal tools to verify coverage and obtain prior authorizations.
• Enter accurate payer information into HCHB, flagging any alerts or discrepancies for immediate resolution.
• Maintain up‑to‑date knowledge of third‑party payer policies, including Medicaid, Medicare, private insurers, and specialty programs.

5. Technology & Data Stewardship

• Navigate HomeCare HomeBase, Forcura fax system, and other MedStar Health platforms with confidence.
• Monitor inbound and outbound communications, ensuring timely responses before shift end.
• Generate regular reports on referral status, turnaround times, and bottleneck analysis for leadership review.

6. Quality Assurance & Compliance

• Adhere to MedStar Health’s Code of Conduct, compliance training, and all relevant regulatory standards (HIPAA, CMS, Joint Commission).
• Participate in audits, document reviews, and corrective action planning to sustain high-quality service delivery.
• Contribute to community outreach initiatives, representing the department at public health events and virtual forums.

Essential Qualifications – What You Bring to the Table

• Education: High school diploma or GED required; associate’s degree in health administration, business, or related field preferred.
• Medical Terminology Knowledge: Ability to understand and accurately document clinical language.
• Healthcare Experience: Prior clerical or office experience in a medical setting, with a focus on patient intake, referral processing, or insurance verification.
• Technology Proficiency: Strong command of Microsoft Office (Word, Excel, Outlook) and comfort navigating web‑based EHR platforms.
• Communication Skills: Exceptional verbal and written abilities, with a friendly, patient‑centered demeanor.
• Problem‑Solving: Demonstrated capacity to resolve discrepancies, prioritize tasks, and work independently.
• Geographic Requirement: Residency in the Washington, D.C., Maryland, or Virginia (DMV) area to attend in‑person training in Rosedale, MD.

Preferred Qualifications – Extra Points for You

• Certification in Medical Billing & Coding (CPC, CPB) or similar credential.
• Experience with HomeCare HomeBase, Forcura, or other home‑care referral software.
• Knowledge of Medicare Advantage, Medicaid, and commercial payer policies.
• Exposure to quality‑improvement methodologies (Lean, Six Sigma) or participation in Kaizen projects.
• Fluency in a second language (Spanish, French, etc.) to support diverse patient populations.

Core Skills & Competencies for Success

• Attention to Detail: Precise data entry and meticulous verification to avoid billing errors.
• Empathy & Customer Service: Ability to listen actively and convey compassion, especially during stressful patient interactions.
• Time Management: Efficiently juggle multiple referrals, deadlines, and communication threads within a defined shift.
• Collaboration: Seamlessly integrate with clinical, administrative, and technical teams.
• Adaptability: Thrive in a dynamic remote environment, embracing new tools and processes.
• Data‑Driven Mindset: Use analytics and reporting to identify trends, improve workflows, and enhance patient outcomes.

Career Growth & Learning Opportunities

MedStar Health is committed to lifelong learning. As a Remote Customer Care Coordinator, you will have access to:

• Internal MedStar University courses covering advanced coding, case management, and leadership fundamentals.
• Mentorship programs pairing you with senior clinical coordinators for skill development.
• Opportunities to transition into full‑time roles such as Home‑Care Scheduler, Clinical Operations Analyst, or Regional Referral Manager.
• Eligibility for tuition reimbursement and certification support (e.g., Certified Professional Coder, CPM).
• Participation in cross‑functional project teams that influence organizational strategy and patient experience.

Work Environment & Culture

Even though you’ll be working from the comfort of your home, you’ll never feel isolated. Our remote culture emphasizes:

• Connectivity: Regular virtual huddles, coffee chats, and team‑building activities via video conference.
• Inclusivity: A diverse workforce where every voice is respected, and cultural competence is celebrated.
• Well‑Being: Access to Employee Assistance Programs, mental‑health resources, and ergonomic home‑office stipends.
• Recognition: Quarterly awards, peer‑nominated accolades, and performance bonuses to celebrate excellence.
• Transparency: Open communication channels with senior leadership, including monthly town halls and newsletters.

Compensation, Perks, & Benefits

While specific salary figures are tailored to experience and market benchmarks, successful candidates can anticipate a competitive annual compensation package that includes:

• Base salary aligned with part‑time hours (approximately $20‑$28 per hour, depending on expertise).
• Performance‑based incentive bonuses tied to referral accuracy, turnaround times, and patient satisfaction scores.
• Comprehensive health benefits (medical, dental, vision) for eligible employees.
• Retirement savings options with employer matching contributions.
• Paid time off (PTO) and sick leave accrued on a pro‑rated basis.
• Access to MedStar Health’s employee wellness platform, including fitness discounts and virtual health coaching.
• Technology stipend for high‑speed internet, headset, and ergonomic accessories.

Application Process – How to Join Our Team

We value enthusiasm, a positive attitude, and a willingness to learn as much as we value experience. If you feel inspired by this role, follow these steps:

1. Prepare an updated resume highlighting relevant healthcare, customer‑service, and technology experience.
2. Craft a brief cover letter that showcases your passion for patient advocacy and remote teamwork.
3. Submit your application via the link below. Our recruiting team will review your materials promptly.
4. If shortlisted, you will be invited to a virtual interview with a hiring manager and a senior member of the home‑care operations team.
5. Successful candidates will complete a one‑day, in‑person training session in Rosedale, MD, before commencing remote duties.

Ready to Make a Difference? Apply Today!

Don't worry if you don't meet every single requirement listed above. MedStar Health and Workwarp prioritize a great attitude, a commitment to learning, and a genuine desire to help patients navigate their home‑care journey. Take the next step toward a rewarding, flexible, and impact‑driven career.

Apply Now – Join Our Remote Care Team

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