Note: The job is a remote job and is open to candidates in USA. MedHQ, LLC is a fast growing provider of consulting and technology enabled expert services for outpatient healthcare. As a Patient Financial Services Representative, you will provide exceptional customer service to patients, manage medical billing inquiries, and assist with payment processing while ensuring compliance with healthcare regulations.
Responsibilities
- Professionally handle inbound calls from patients regarding their medical bills and financial matters
- Engage with patients in a compassionate and empathetic manner, addressing their concerns and inquiries with utmost care
- Collect payments over the phone, ensuring accurate recording and documentation
- Assist patients in setting up payment plans, as needed
- Interpret and explain Explanation of Benefits (EOB) statements to patients, helping them understand insurance coverage and billed charges
- Provide clarification on any discrepancies or questions related to EOBs
- Investigate and research claims that require further attention, such as denied claims or billing disputes
- Collaborate with insurance companies and healthcare providers to resolve billing issues efficiently
- Communicate fluently in both English and Spanish to serve our diverse patient population effectively
- Maintain detailed and accurate records of all patient interactions, payments, and resolutions
- Generate reports as required to track and analyze billing and collection trends
- Stay up-to-date with healthcare billing regulations and compliance standards
- Ensure all interactions and processes adhere to HIPAA guidelines
- Strive for first-call resolution and maintain high levels of patient satisfaction
- Demonstrate patience, active listening, and problem-solving skills in addressing patient concerns
Skills
- High school diploma or equivalent; some college coursework in a related field is a plus
- Previous experience in a healthcare billing, revenue cycle management, or customer service role is required, minimum of 1 year
- Strong communication and interpersonal skills
- Detail-oriented with excellent organizational abilities
- Proficiency in using computer applications and billing software
- Ability to handle confidential information with discretion
- Bilingual proficiency in English and Spanish is preferred
- Understanding of healthcare billing codes, insurance terminology, and medical terminology is a plus
Benefits
- Employer sponsored Major Medical
- Employer sponsored Dental
- Employer sponsored Vision
- Accidental Death and Disability insurance
- Short term disability
- 4.5% 401K matching
- Flexible spending account
- Generous paid time off
- True opportunity for advancement
Company Overview