Note: The job is a remote job and is open to candidates in USA. National General is a part of The Allstate Corporation, offering a variety of insurance products through a network of agents and directly to consumers. The PIP Claims Assistant role involves handling moderately complex claim-related activities, ensuring compassionate and efficient service to customers while managing claim files and supporting documentation.
Responsibilities
- Makes and maintains a connection with the customer by understanding and meeting their needs
- May investigate prior losses and other information on file and orders reports as needed at the direction of adjusters and management
- Retrieves, prints and faxes, or mails supporting documentation to vendors or others as directed
- Handles claim files (locates/requests files, files paperwork, reconstructs missing files, moves misfiled documents, sends to other offices, etc.)
- Performs clerical duties, including data entry, filing paper documents, email, calendar management, and word processing
- Participates in or assists in training new or less experienced employees and demonstrating work processes
- Completes all necessary forms, logs documents into the system, and routes them to the appropriate parties
- Contacts or receives contact from customers or other claim related third parties to obtain and/or provide necessary file information to comply with quality and process standards
- Receives, screens and routes incoming telephone calls and other electronic correspondence
- Assists adjusters with more complex claim handling, analyze documentation and settle basic, straightforward, and routine claims quickly and efficiently
Skills
- Performs moderately complex claim related activities related to non-technical claims in accordance with established quality and timeliness standards on specific losses
- Handles one or a combination of claim files as directed by management
- Delivers compassionate service that is fast, fair, and easy to ensure customer retention
- Makes and maintains a connection with the customer by understanding and meeting their needs
- May investigate prior losses and other information on file and orders reports as needed at the direction of adjusters and management
- Retrieves, prints and faxes, or mails supporting documentation to vendors or others as directed
- Handles claim files (locates/requests files, files paperwork, reconstructs missing files, moves misfiled documents, sends to other offices, etc.)
- Performs clerical duties, including data entry, filing paper documents, email, calendar management, and word processing
- Participates in or assists in training new or less experienced employees and demonstrating work processes
- Completes all necessary forms, logs documents into the system, and routes them to the appropriate parties
- Contacts or receives contact from customers or other claim related third parties to obtain and/or provide necessary file information to comply with quality and process standards
- Receives, screens and routes incoming telephone calls and other electronic correspondence
- Assists adjusters with more complex claim handling, analyze documentation and settle basic, straightforward, and routine claims quickly and efficiently
Company Overview
As part of the Allstate family of companies, National General, an Allstate company, is one of the largest insurers in the United States. It was founded in 1920, and is headquartered in New York, New York, USA, with a workforce of 5001-10000 employees. Its website is http://www.nationalgeneral.com.
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