Note: The job is a remote job and is open to candidates in USA. AHEAD builds platforms for digital business, helping enterprises deliver on the promise of digital transformation. The ServiceNow Principal Technical Consultant will utilize their expertise to architect, design, develop, and deploy solutions on the ServiceNow platform while leading and mentoring project teams.
Responsibilities
- Lead project teams to deploy solutions on the ServiceNow platform
- Lead complex programs of multiple resources
- Lead the architecture and design of complex solutions
- Lead the creation of written deliverables
- Lead client demos and working sessions
- Lead integration design sessions
- Lead client workshops as process and technical expert
- Escalation point for project team
- Work to influence team members, broader internal team, and external customers, likely including senior management, to agree and accept new concepts, practices, and approaches
- Obtain and maintain certifications with associated qualifications
- Maintain expert level certifications
- Identify and communicate opportunities
- Participate in pre-sales cycle as technical expert
- Provide thought leadership to Ahead and our customers
- Communicate with external customers, which may include top management, on matters that require explanation, interpretation, and / or advising
- Generate differentiated marketing thought leadership for marketing
- Craft innovative and high impact solutions for complex client programs, relying on large teams to implement
- Contribute to projects/programs that may address future concepts, products, and technologies
- Drive consensus with customer in solving complex solutions
Skills
- Subject matter expert on the ServiceNow platform
- Expert knowledge on at least two process areas within the ServiceNow platform (ITAM)
- Expert level development skills on the ServiceNow platform
- Recognized expertise in own area within the organization
- Demonstrate deep expertise across multiple technologies
- Able to articulate trade-offs between architecture approaches
- Strong skills integrating ServiceNow with third party tools
- Strong presentation skills
- Strong project and situational awareness
- Strong communication skills
- Strong attention to detail
- Self-starter
Benefits
- Medical, Dental, and Vision Insurance
- 401(k)
- Paid company holidays
- Paid time off
- Paid parental and caregiver leave
- Sponsoring certifications and credentials for continued learning
Company Overview