Note: The job is a remote job and is open to candidates in USA. Healthesystems is a company that offers workplace flexibility with a Work-From-Home model. The successful candidate will work closely with the AVP of Program Performance to develop and monitor key metrics and KPIs to drive program performance, while managing operational aspects of performance improvement initiatives.
Responsibilities
- Develop, monitor, evaluate and report on KPIs, benchmarks and vendor score cards to drive program performance for Healthesystems and our customers
- Drive the creation and delivery of executive-level analysis, key insights and presentations while managing stakeholder expectations, escalating risks and issues appropriately
- Support sales and account management, as a program performance SME, in customer presentations and business reviews
- Evaluate, document and communicate value derived from program performance initiatives and recommend program performance improvement opportunities
- Research and understand market dynamics, as it relates to program performance
- Forecast trends and report findings to customers and to executive management, leveraging customer insight to assist in the development of strategic performance goals
Skills
- Bachelor's degree from four-year College or university
- Minimum of five years related experience and/or training
- Excellent judgment, organization skills, group facilitation skills, decision making, delegating and communication skills, both oral and written
- Excellent interpersonal skills, with the ability work collaboratively with analysts, clinicians, senior managers and executives to drive change throughout the organization
- Proficiency in MS Office Suite, status reporting, and issue/risk management
- Must possess analytical skills to evaluate, understand and interpret data from both internal and client perspective
- Must be able to communicate ideas and analysis results effectively both verbally and in writing to both a technical and non-technical audience
- Must possess statistical analysis and graphical data display experience
- Must demonstrate a superior ability to recognize and define problems, understand business and system processes, collect data, establish facts, and draw valid conclusions
- Must be able to formulate and communicate questions to gather the necessary missing information to resolve a problem
- Excellent analytical, problem solving and troubleshooting abilities
- Shows Drive & Initiative
- Collaboration & Teamwork
- Delivers Quality Results Timely
- Communicates Effectively
- Job Knowledge & Skills
- Reliable, high speed internet access with sufficient bandwidth to execute all job functions
- Knowledge of workers' compensation or healthcare related experience
Benefits
- Workplace flexibility with our Work-From-Home model
- Healthcare coverage
- PTO
- Paid holidays
- 401(k)
- Company-provided life insurance/disability coverage
- Wellness options
- Health, dental, vision, disability and life insurance
- Wellness resources
- Recognition programs
- 401k contribution
- PTO & Holiday pay (all subject to eligibility requirements)
- Applicable statutory benefits also provided, including the Colorado HFWA
- Company laptop will be provided - (except for temporary internship roles)
Company Overview