Note: The job is a remote job and is open to candidates in USA. Itential is seeking a Program Manager to join their Professional Services organization. The role involves overseeing the delivery of large, complex programs, driving cross-functional alignment, and ensuring strategic initiatives are executed on time and within scope.
Responsibilities
- Lead and Deliver Complex, Multi-Team Programs
- Oversee end-to-end delivery of large technical or strategic programs, ensuring alignment with business objectives
- Manage program timelines, milestones, and deliverables with high accountability
- Monitor progress and ensure programs stay on time, within scope, and within budget
- Execute programs using both Agile and Waterfall methodologies as appropriate
- Drive Cross-Functional Alignment
- Coordinate across engineering, product, operations, and business teams to ensure shared understanding and execution
- Translate business requirements into actionable technical requirements
- Facilitate communication between technical and non-technical stakeholders
- Manage Risks, Dependencies, and Issues
- Identify program risks early and develop mitigation strategies
- Escalate blockers and resolve cross-team issues to maintain delivery momentum
- Build and Maintain Program Structure and Governance
- Develop and manage program schedules, roadmaps, and documentation
- Establish standards, processes, and best practices for program execution
- Communicate Program Status and Outcomes
- Provide regular updates to leadership on progress, risks, and strategic impact
- Ensure clear, timely communication across all stakeholders
- Support Strategic Planning and Long-Term Vision
- Help define high-level goals, roadmaps, and success metrics for programs
- Evaluate program strengths and weaknesses to drive continuous improvement
- Optimize Tools, Processes, and Operational Efficiency
- Identify gaps in workflows and design scalable solutions
- Drive continuous improvement initiatives to enhance engineering and operational performance
- Perform other related duties as assigned
Skills
- Minimum of 8 years of industry experience
- PMP certification required
- Proficiency with Microsoft Project, Smartsheet, and the Microsoft Office suite
- Strong problem-solving skills
- Strong project planning, scheduling, and organizational skills
- Enterprise software delivery experience, including familiarity with deploying enterprise software in both SaaS and on-premises environments, including hybrid architectures where cloud-hosted product components integrate with customer-managed infrastructure
- Working knowledge of common implementation dependencies: databases, application gateways, site-to-site VPN tunnels, SSO/identity providers, and secrets management
- Able to hold credible conversations with customer infrastructure, security, and network teams to ensure program success
- Recognizes when a customer-side blocker (firewall rules, certificate issues, server readiness, etc.) will impact the delivery timeline and escalates before it does
- Excellent written, verbal, client-facing, and internal communication skills, with the ability to communicate up to executive/C-level leadership
- Experience with change-management processes for professional services projects
- Experience creating or reviewing professional services SOWs
Company Overview
Company H1B Sponsorship