Note: The job is a remote job and is open to candidates in USA. SCA Health is a healthcare organization focused on redefining specialty care through patient-centered practice solutions. The Program Manager EHR Trainer will lead the strategy and execution of EHR training initiatives to ensure effective adoption and optimization of electronic health records across the enterprise, collaborating with various stakeholders to enhance patient care and operational efficiency.
Responsibilities
- Develop and manage a comprehensive EHR training program for providers, clinical staff, and administrative users
- Create role-based training curricula (providers, MAs, front office, billing, referrals, leadership)
- Standardize onboarding and refresher training for new hires and existing staff
- Assess training needs based on workflow changes, system upgrades, and performance gaps
- Create and maintain training materials including job aids, workflows, tip sheets, videos, and quick-reference guides
- Ensure training content aligns with EHR best practices, organizational workflows, and regulatory requirements
- Maintain version control and update materials following system upgrades or optimizations
- Lead instructor-led training (virtual and in-person) for EHR users
- Coordinate and support go-live and post-go-live training during implementations or major upgrades
- Provide at-the-elbow support as needed during go-lives and optimization efforts
- Partner with clinical leadership, operations, IT, and project managers during implementations and upgrades
- Act as a liaison between end users and technical teams to identify training gaps and workflow issues
- Collaborate with EHR vendor resources when appropriate
- Evaluate training effectiveness through assessments, feedback, and system usage metrics
- Identify trends in user errors or inefficiencies and proactively address through targeted training
- Continuously improve training methods and materials based on user feedback and outcomes
- Mentor and oversee trainers or super users, if applicable
- Support the development of super user programs across departments
- Ensure consistent training standards across all sites and teams
Skills
- 3+ years of experience in training on eClinicalWorks or Athena in a healthcare setting or a related role
- Proven experience in designing and delivering clinical and admin training programs
- Strong understanding of adult learning principles and instructional design within EHR systems
- Strong understanding of ambulatory clinical workflows, revenue cycle and front-office operations
- Proven experience delivering training to diverse clinical and administrative audiences
- Excellent communication, facilitation, organization, and interpersonal skills
- Ability to assess and evaluate employee learning needs
- Proficient in learning management systems (LMS) and other training tools/software, UKG preferred
- Strong organizational and time-management skills with the ability to handle multiple projects simultaneously
- Ability to work independently and as part of a team
- Willingness to learn and adapt in a changing and fast-paced environment
- Experience using ServiceNow, ZenDesk, Jira, or equivalent ticketing systems
Benefits
- Medical, dental, and vision coverage
- 401k plan with company match
- Paid time off
- Life and disability insurance
Company Overview