Note: The job is a remote job and is open to candidates in USA. Alkami Technology is a digital sales and service platform provider for U.S. banks and credit unions, seeking a Program Manager for KYC. The role involves advising financial institutions on fraud and KYC workflows, configuring automated solutions, and ensuring client success through training and strategic guidance.
Responsibilities
- Advise clients on fraud detection and risk strategies: Provide technical and operational guidance to help clients tailor risk decisioning strategies and effectively leverage the platform to detect, fight, and mitigate fraud
- Configure and document fraud strategy: Configure and provide strategy overview documentation to customers to ensure alignment on decisioning rules
- Facilitate end-to-end testing of fraud decisioning strategies to validate rule logic, assess performance, and ensure configurations are production-ready before go-live
- Train and enable clients: Deliver training on KYC platform system, manual review processes, and best practices to ensure clients can effectively operate and manage their fraud detection operations
- Be a trusted advisor to our clients, utilizing your industry and domain expertise to tailor risk decisioning strategies and recommendations. Each client has unique risk and identity verification standards — you will be providing technical and operational guidance to help them effectively leverage our platform to detect, fight, and mitigate fraud
- Manage client-facing communication across mature organizations, interfacing with executives, project leads, and operational teams while acting as a customer advocate internally
Skills
- Prior experience with bank or similar KYC / Credit / Risk decisioning systems (internal or external)
- Technical aptitude to learn quickly, rapidly build product knowledge, and to build configurations; an understanding of web applications (e.g. JSON, XML, etc.) and web services APIs (e.g. SOAP, REST, etc.)
- Hyper-organized with the ability to intelligently prioritize multiple competing projects and multiple streams of internal and external communication
- Excellent verbal and written communication skills, both internal and client-facing, with an ability to translate technical requirements into language that is understandable to different audiences
- A passion for problem-solving, with a strong ability to recognize flawed processes or repeated issues and build scalable solutions
- Experience creating cross-team processes and documentation
- Ability to influence strategic product direction through data-driven recommendations and cross-functional collaboration
- Prior experience at a FinTech company or other financial institution subject to rigorous regulations
- Prior experience in both enterprise software and a technology/SaaS company
- Familiarity with Zendesk, Slack, and JIRA
Benefits
- Remote-first environment
- Unlimited paid time off
- 401(k) with employer match
Company Overview