Note: The job is a remote job and is open to candidates in USA. Delta Point LLC is a company focused on ensuring the safe welfare of vulnerable populations. They are seeking a Program Support Analyst who will support program management and operations by analyzing program data, developing dashboards, and coordinating with internal teams to achieve program goals.
Responsibilities
- Collect, analyze, and interpret program data related to performance, cost, schedule, and resource utilization
- Develop and maintain dashboards, reports, and metrics used by program leadership to monitor program performance
- Analyze program processes and workflows to identify inefficiencies, risks, and improvement opportunities
- Support the development and maintenance of standard operating procedures (SOPs), process documentation, and workflow diagrams
- Assist with program planning activities, including workload forecasting and resource planning
- Track actions, milestones, and deliverables across program initiatives
- Prepare clear, concise briefings and written analyses for leadership and cross-functional stakeholders
- Coordinate with internal corporate operations (teams) such as finance and accounting, human resources, IT, and Security to realize program goals
- Support ad hoc analysis and special projects as assigned
Skills
- Bachelor's degree in Business Administration, Operations Management, Finance, Analytics, or a related field
- 3–5 years of experience in an operations, analysis, business, or program support role
- Analyzing and maintain data within spreadsheets, databases, reporting tools, and open-source AI platforms (e.g., ChatGPT, Microsoft Co-Pilot, Claude, etc) to track performance metrics and support data-driven decision making
- Strong analytical and problem-solving skills
- Strong written and verbal communication skills
- Managing multiple priorities in a dynamic environment
- Must be a U.S. Citizen or lawful permanent resident with proper authorization to work in the United States (Form I-551)
- Successful completion of a pre-employment screening (Citizenship Check, employment authorization check, Criminal Background Check, Credit / Financial Check, Education Verification, and Employment References Check)
- DHS Background Investigation (e-APP, Fingerprinting and Public Trust Investigation) and Continuous Vetting (Under Trusted Workforce 2.0)
- Currently reside in the United States or its Territories
- Have resided within the United States or its Territories for three or more years out of the last five
- Supporting government, professional services, or project-based organizations
- Familiarity with process improvement methodologies (e.g., Lean, Six Sigma)
- Developing reports or dashboards using tools such as Excel, Power BI, or similar platforms
Company Overview