Note: The job is a remote job and is open to candidates in USA. Etsy is a global marketplace for unique and creative goods connecting millions of entrepreneurs and buyers worldwide. The Quantitative UX Research Analyst II role involves conducting quantitative survey research to deliver insights that inform product development and enhance the buyer and seller experience on Etsy's platform. The position requires collaboration with cross-functional teams and managing the full survey research process to support Etsy's business goals.
Responsibilities
- Support and conduct primary survey research (including ad hoc and tracking studies) with Etsy buyers and sellers:
- Work with other survey-focused researchers to design studies and craft user-centric survey instruments
- Program and field surveys across multiple parts of the marketplace experience
- Analyze survey data using R, SPSS, or Python; recognize patterns and uncover key trends and insights
- Query and manipulate data using SQL to support research analyses and integrate behavioral data with survey findings
- Build and maintain dashboards to track ongoing research metrics, survey tracking studies, and key experience indicators
- Manage survey samples and ensure the quality of data collected
- Craft engaging, recommendations-focused reporting that encourages marketplace health and drives Etsy's business goals
- Partner with team members in Product, Design, and Marketing to guide product development and refinement, drawing on expertise in user research and UX standards
- Independently define project scope and apply appropriate methodologies to handle a research "portfolio" of foundational and evaluative insights
- Work closely with other insights professionals to develop broad approaches to meeting partner needs
- Promote proven user research methodologies across the company
- Manage third-party research vendors (e.g., sample providers, research agencies) when needed
- Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy's discretion, or otherwise applicable with local law
Skills
- 2-4 years of experience in quantitative survey research, either in-house or at an agency
- Proficiency in R, SPSS, or Python for data analysis and manipulation (required)
- Experience with SQL/database querying for accessing and analyzing behavioral or product data (required)
- Experience building and maintaining dashboards to communicate ongoing metrics and research findings
- Desire to conduct the full survey research process including questionnaire development, programming, fielding, and statistical analysis (inferential stats, correlations, regression analysis, etc.) of results
- A focus on the details, with excellent written, visual and verbal communication skills
- Able to keep multiple projects on track and handle competing demands
- Ability to hold your own in a meeting and present research findings with a customer-centric perspective
- Bachelor's degree or equivalent experience in a relevant field (e.g., psychology, sociology, HCI, marketing)
- Experience with survey programming platforms (e.g., Qualtrics, Alchemer) strongly preferred
- Experience conducting research with ecommerce or other digital product development
Benefits
- Equity package
- Annual performance bonus
- Competitive benefits that support you and your family as part of your total rewards package at Etsy
- Partially remote work mode options
- In-office attendance once or twice per week depending on your proximity to the office
Company Overview
Company H1B Sponsorship