Note: The job is a remote job and is open to candidates in USA. RoShay Services is seeking a Principal Customer Success Manager to manage and expand relationships with key enterprise clients across North America. This senior role focuses on client retention, satisfaction, and revenue growth through renewals and upselling, while collaborating with various teams and delivering strategic guidance.
Responsibilities
- Managing and expanding relationships with key enterprise clients across North America
- Own the full renewal cycle
- Ensuring client retention, satisfaction, and revenue growth through renewals and upselling
- Building strong relationships with senior stakeholders, including CMOs, CTOs, and CEOs
- Delivering strategic guidance to align platform outcomes with clients' business goals
- Collaborate cross-functionally with sales, technical teams, and leadership
- Contribute to team practices
- Support continuous improvement
Skills
- 7+ years of enterprise SaaS experience
- Proven ability to handle complex, multi-stakeholder accounts
- Strong relationship-building skills
- Technical fluency
- Ability to collaborate cross-functionally with sales, technical teams, and leadership
- Contribute to team practices and support continuous improvement
- Key skills include executive presence, data interpretation, commercial acumen, and organizational reliability
Benefits
- Paid time off
- Health, dental, vision, and mental health support
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