Note: The job is a remote job and is open to candidates in USA. AAA The Auto Club Group is a company committed to providing high-quality service to its members. They are seeking a Remote P&C Licensed Insurance Customer Service Representative to provide customer service and sales support in a fast-paced call center environment, focusing on promoting and selling insurance products and services.
Responsibilities
- Provide service to internal and external customers in a customer-focused, high-volume, fast-paced sales call center environment
- Explain product features and service advantages to existing and potential customers to promote and sell the various membership and/or insurance products and services to achieve sales production goals
- Provide price quotes on all insurance products that factor in all applicable rules (underwriting, business, etc.) and discounts to complete the sale
- Rewrite and reinstate insurance policies according to underwriting and business rules
- Complete membership and/or insurance applications, endorsements, and change forms (e.g., address change, etc.) as necessary
- Accept & process payments at the point of sale
- Make outbound follow-up calls to customers in response to questions or complaints
- Correspond with and respond to inquiries from sales representatives, insureds, mortgage companies, and other sources regarding ratings, premiums, billing problems, and cancellations, as well as obtain and verify payments and other types of information
- Provide efficient processing of customer policies, endorsements, and status and coverage changes
- Assist agents in resolving technical and business-related issues. May assist other Customer Interaction Centers (e.g., Emergency Road Service, Claims, Membership, Travel, etc.) in servicing members and/or customers when necessary to ensure quality service goals are met
Skills
- High School Diploma or equivalent (GED)
- Providing a high level of customer-focused service
- Navigating through a PC Windows environment, including accessing information from multiple applications
- Managing and navigating multiple sources of information and applying them as needed
- Performing monetary transactions (e.g., entering key data into the cash terminal, adjusting account balances, etc.)
- Cross-selling
- Current Property & Casualty Insurance license
- May be required to attain and maintain state membership licenses as appropriate by the department
- College-level coursework, certification, or equivalent (i.e., relevant continuous learning)
Benefits
- Medical, dental, and vision benefits
- 401k with employer match
- Paid parental leave and adoption assistance
- Paid Time Off (PTO), company-paid holidays, CEO days, and floating holidays
- Paid volunteer day annually
- Tuition assistance program, professional certification reimbursement program, and other professional development opportunities
- AAA Membership
- Discounts, perks, rewards, and much more
- $1,000 sign-on bonus for Licensed Property and Casualty Agents.
Company Overview
AAA - The Auto Club Group (ACG) is the second largest AAA club in North America, serving more than 13+ million members across 14 U.S. It was founded in 1901, and is headquartered in Dearborn, MI, US, with a workforce of 5001-10000 employees. Its website is http://aaa.com.
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