Note: The job is a remote job and is open to candidates in USA. TerraPower is a company focused on advancing nuclear science for significant human health benefits, particularly in medical isotopes development. The Senior Account Manager will act as a liaison for both internal and external customers, managing customer accounts and ensuring seamless order processing and problem resolution.
Responsibilities
- Actively engage in problem resolution for customer orders
- Manage assigned customer accounts
- Assist with customer contract negotiations
- Gather customer order information and input into product ordering systems
- Enter and process orders within an internal database for order management
- Run reports in Microsoft Excel and analyze for accuracy
- Monitor the customer order through its full life cycle
- Investigate and resolve customer inquiries and concerns in a timely manner
- Enter detailed information into company proprietary software while conversing via telephone
- Place outbound phone calls to customers, confirming / obtaining missing information
- Collaborating with internal teams to gather and analyze data related to customer orders
- Collaborate with various internal TerraPower teams regarding next steps and/or following escalation protocol
Skills
- Bachelor's degree in marketing, business, or a related field and 10 years' experience in a customer-facing role
- Minimum of 2 years' experience managing existing supply contracts, and assisting with negotiation of new contracts in radiopharmaceutical or healthcare industry
- Intermediate Excel skills with the ability to run reports and analyze for accuracy
- Strong written and oral communication with exceptional customer service skills
- Ability to be an independent worker and self-directed
- Ability to sit for long periods of time in an open setting
- Ability to prioritize multiple, concurrent assignments and work with a sense of urgency
- Exceptional organizational and time management skills
- Detail Orientated
- Ability to work effectively in fast-paced environment
- The successful candidate will possess a high degree of trust and integrity, communicate openly and display respect and a desire to foster teamwork
- MBA or PhD preferred
Benefits
- Competitive Compensation
- Salary, eligible to participate in discretionary short-term incentive payments
- Comprehensive Medical and Wellness Benefits
- Medical
- Vision
- Dental
- Life and Disability
- Gender Affirmation Benefits
- Parental Leave
- 401k Plan
- Generous Paid Time Off (PTO)
- 21 days of annually accrued PTO
- Generous Holiday Schedule
- 10 paid holidays
- Relocation Assistance
- Professional and Educational Support Opportunities
Company Overview