Note: The job is a remote job and is open to candidates in USA. Hakimo is transforming the physical security industry with AI-powered solutions that help organizations monitor, manage, and respond to security events. The Senior Account Manager will own and grow a portfolio of multifamily asset manager accounts, focusing on client relationships and revenue retention.
Responsibilities
- Own and grow a portfolio of multifamily asset manager accounts, serving as the primary relationship owner from onboarding through renewal
- Build trusted advisor relationships with asset managers, portfolio managers, and property operations leaders
- Drive revenue retention and expansion by identifying upsell, cross-sell, and portfolio growth opportunities across existing accounts
- Conduct regular business reviews focused on client outcomes, security performance, ROI, and portfolio-level business value
- Partner with Pre-Sales, Implementation, Customer Success, Product, and Support to ensure smooth handoffs, rapid time-to-value, and strong long-term client health
- Act as the first escalation point for client issues, coordinating cross-functional resolution and proactively managing at-risk accounts
- Maintain accurate account records, expansion pipeline, renewal forecasts, and customer health insights within the CRM
Skills
- 5+ years of experience in account management, strategic sales, or client-facing revenue roles, preferably in multifamily real estate, PropTech, or real estate technology
- Proven success meeting or exceeding retention, expansion, renewal, or revenue growth targets in a B2B environment
- Strong executive presence with the ability to manage complex, multi-stakeholder client relationships
- Ability to translate product capabilities into measurable business value and associated ROI
- Working knowledge of multifamily asset management, property operations, or real estate investment workflows
- Strong commercial instincts with experience identifying expansion opportunities, negotiating renewals, and managing account growth
- Self-starter who thrives in a fast-paced, high-accountability startup environment
- Exceptional verbal, written, and presentation communication skills
- Experience working with institutional, private equity-backed, REIT, family office, or operator-investor multifamily portfolios
- Familiarity with property management platforms or related integrations
- Bachelor's degree in Business, Real Estate, Finance, or a related field
- Experience representing a company at industry conferences, client events, or executive business reviews
Benefits
- Equity stock options
- Comprehensive health and wellness benefits
- Unlimited PTO
- Remote-first work environment
- Direct access to leadership in a high-growth, venture-backed company
Company Overview