Note: The job is a remote job and is open to candidates in USA. Beckman Coulter Diagnostics, a Danaher operating company, is a global leader in clinical diagnostics committed to innovation. The Senior Customer Technical Support Specialist is responsible for providing technical support to customers, resolving complex issues related to hardware, software, and assays in a remote environment.
Responsibilities
- Providing technical support to our customers through telephone and other forms of communication (i.e. email, video conference, etc.)
- Provide resolutions to Hardware, Software, Assay and Training related calls from Beckman Coulter's existing Hematology/Urinalysis customer base in a 24/7 support environment
- Provide advanced commercial knowledge and experience to internal and external customers
- Independently resolve complex and routine issues while being able to mentor and provide peer assistance for routine trouble shooting
- Distinguish between hardware, reagent, and software issues, with the goal of resolving the customer's issue over the phone or dispatching the appropriate resource that will resolve the issue
Skills
- Associate, vocational, or equivalent degree in any of the following disciplines: biology, clinical lab science, biomedical engineering, electrical engineering, chemistry
- 3+ years of lab or field experience required
- Ability to clearly articulate and provide directions over the phone or via email
- Previous troubleshooting experience on electromechanical instrumentation
- Previous experience in a medical technology call center, or experience in medical laboratory
- Experience in a Customer Service environment
Benefits
- Bonincentive pay
- Paid time off
- Medical/dental/vision insurance
- 401(k) to eligible employees
- Flexible, remote working arrangements for eligible roles
- Remote work arrangement in which you can work remotely from your home
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