Note: The job is a remote job and is open to candidates in USA. TELUS Digital is an award-winning digital product consultancy and the digital division of TELUS, a major telecommunications provider in Canada. They are seeking a Senior Director, Delivery for their Telecom account, responsible for leading a $55M+ multi-tower delivery portfolio and enhancing client relationships while ensuring high-quality outcomes and operational excellence.
Responsibilities
- Own end-to-end delivery across multiple workstreams, ensuring predictable execution, proactive risk management, and high-quality outcomes
- Navigate a long-tenured client environment with political awareness, relationship intelligence, and steady stakeholder orchestration
- Strengthen delivery maturity across engineering functions (CPQ, OMS, app modernization, AWS/GCP workloads, QE, database ops)
- Partner with global delivery centers to optimize staffing, velocity, and cost structures
- Build trusted relationships with senior executives across this Telecom account; lead QBRs and ongoing stakeholder sessions that influence roadmaps and investment priorities
- Position TELUS Digital as a strategic partner, bringing thought leadership in telecom system engineering, cloud (AWS/GCP), and digital modernization
- Identify whitespace, shape new demand, and collaborate with BD/practice leads to convert opportunities into revenue
- Ensure contract alignment, SOW clarity, and operational governance are fully adhered to
- Contribute to growth strategy alongside the practice leaders, aligning delivery capabilities to future market needs
- Drive innovation: new delivery patterns, automation, modernization accelerators, and best practices for large-scale telecom environments
- Support internal initiatives, including interviewing, training, methodology development, and delivery playbook evolution
- Lead, coach, and elevate a diverse, high-performing global team across onshore, nearshore, and offshore locations
- Provide clear direction through complex engagements; empower teams with real-time feedback and career development
- Build a culture of accountability, collaboration, and delivery excellence
Skills
- 10+ years in telecom delivery leadership, managing multi-tower programs and engineering teams
- Demonstrated success running large accounts ($30M+) with mixed delivery models (staff aug, agile projects, managed services)
- Deep experience with telecom systems engineering – including CPQ, order management, provisioning, billing, buyflow, and OSS/BSS flows
- Hands-on familiarity with Netcracker, Amdocs, AWS for Telecom, and Google Cloud for Telecom
- Knowledge of open-source engineering stacks and cloud-based modernization patterns
- Strong command of reporting and operational tools (Tableau, Jira, etc.)
- Executive-grade communication – clear, concise, persuasive
- Proven ability to navigate complex political environments and influence across long-standing stakeholder groups
- Strong analytical thinking and financial acumen with a focus on forecast accuracy and profitability
- Experience leading distributed teams across multiple geographies and cultures
- Bachelor's degree or MBA in Engineering, Computer Science, or Business
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