Note: The job is a remote job and is open to candidates in USA. GOAT Group is a leading platform for authentic sneakers, apparel, and accessories, and they are seeking a Senior Manager to join their Trust & Safety team. This role will own the full fraud lifecycle, design AI-enabled detection strategies, and present risk exposure to executive leadership.
Responsibilities
- Own the fraud rule lifecycle — designing, testing, deploying, and continuously optimizing detection rules and thresholds to maximize catch rate while minimizing friction
- Lead AI-enabled fraud use cases end-to-end: use-case sizing, feature ideation, population analysis, and data quality assessment to ensure solutions are analytically sound and value-accretive
- Conduct periodic performance reviews of fraud models and rules; drive root-cause investigations to proactively surface risk before it scales
- Serve as a trusted advisor for AI and ML use cases within fraud, ensuring alignment with enterprise AI governance standards, regulatory expectations, and the AI Use Case Registry
- Evaluate vendor fraud solutions through an analytical lens — assessing effectiveness, overlap, and value relative to cost and risk-reduction objectives
- Stay current on AI and automation tools and actively explore how they can enhance fraud detection workflows and efficiency
- Write and maintain intermediate-to-advanced SQL queries to investigate fraud signals, identify connected accounts and orders, and surface emerging patterns
- Develop and maintain executive dashboards covering fraud review rates, chargeback performance, model effectiveness, and loss trends
- Translate complex analytical findings into clear, executive-ready narratives — articulating implications for fraud loss, operational efficiency, and customer experience
- Proactively identify trends and anomalies at both the individual order and systemic level, communicating the full arc of a problem — from discovery to resolution — to any audience
- Support daily fraud review operations — account verification, order review, escalation handling, SLA adherence, and QA
- Serve as an internal escalation point for complex cases; assist in coaching the team and continuously improve review processes
- Partner cross-functionally with Product, Engineering, Compliance, and Legal to align fraud controls with regulatory requirements and product priorities
- Manage law enforcement requests as needed
Skills
- 4–6 years in fraud analytics, fraud strategy, or payments risk — ideally within fintech, e-commerce, or a marketplace
- Demonstrated experience designing and optimizing fraud detection rules or model-driven thresholds
- Strong SQL proficiency — complex queries from scratch, data troubleshooting, and data storytelling; Snowflake or similar a plus
- Hands-on experience with order-level fraud review, chargebacks, dispute management, and regulatory compliance
- Proven ability to build risk reporting and stakeholder dashboards, and present findings confidently to both technical peers and senior leadership
- Experience with AI-enabled workflows and/or an active interest in applying AI to fraud and risk — including responsible, governance-aligned use
- Self-starter who synthesizes complex information quickly, drives projects forward without heavy oversight, and connects individual cases to systemic patterns
- Comfortable in a fast-paced environment where priorities shift as the threat landscape evolves
Benefits
- 401K
- Paid time off
- Dental
- Medical
- Vision
- Disability
- Life insurance options
Company Overview