Note: The job is a remote job and is open to candidates in USA. Invoca is the leading AI-native platform that enables marketing, sales, customer experience, and contact center teams to understand and act on the information within every customer interaction. As Senior Product Manager, Data Platform & Intelligence, you will own the roadmap and execution for Invoca's data and context layer and the intelligence products that sit on top of it.
Responsibilities
- Own the end-to-end roadmap for Invoca's data platform and intelligence products
- Define and launch intelligence products — signals, scores, and insights — that create measurable value for both internal teams and paying customers
- Define how context is structured, staged, and delivered to AI agents across voice, SMS, and web — ensuring every interaction is grounded in the right data at the right time
- Own the intelligence and data products that other teams and customers use to build unique experiences on top of Invoca data
- Drive cross-team execution across teams working on the agentic platform, conversational AI products on voice and SMS, signals, and insights — managing dependencies, driving prioritization, and keeping work unblocked
- Build data applications and agents on our data lake that power product use cases across the business — from agent performance measurement to customer outcome analytics
- Partner with data engineers and ML teams to make principled tradeoffs across data freshness, coverage, latency, and cost
- Define success metrics for data products and continuously measure impact through adoption, coverage, agent performance, and quality signals
- Evaluate build vs. buy decisions for data infrastructure and guide vendor integrations behind stable, well-defined contracts
- Stay current on advancements in retrieval, grounding, and context injection patterns — translating signal into pragmatic product decisions
Skills
- 5+ years of product management experience, with meaningful time in data platforms, AI infrastructure, analytics products, or intelligence products
- Technical fluency sufficient to partner closely with data engineers and AI teams — comfortable in architecture discussions, familiar with data modeling, pipeline design, and schema evolution
- Hands-on experience working with data lake or data warehouse platforms (e.g., Snowflake, BigQuery, Redshift, or similar) — you understand how data products are built, governed, and consumed at scale
- Experience building intelligence products — signals, scores, insights, or recommendations — that both internal teams and external customers depended on
- Familiarity with evaluation approaches for data-driven AI systems — you have a point of view on how to know whether a context or signal pipeline is actually working
- Experience in enterprise SaaS or compliance-heavy domains where data governance, auditability, and multi-tenant isolation are core design constraints, not afterthoughts
- Strong execution ownership — you drive prioritization, own cross-team dependencies, and unblock your team without waiting to be asked
- Ability to move fast with imperfect information — this is a fast-moving AI environment; the bar is calibrated judgment, not perfect context
- Clear communicator who can translate complex data and AI concepts for both engineering and business stakeholders without losing precision on either side
- Track record of making principled tradeoffs across data quality, latency, cost, and reliability in complex systems
Benefits
- Flexible Time Off – We encourage a healthy work-life balance. Our flexible paid time off policy allows you to recharge and take time away as needed.
- Paid Holidays – Invoca provides 16 U.S. paid holidays, including a winter break, giving you ample opportunity to refresh and spend time with friends and family.
- Health Benefits – Our healthcare program includes medical, dental, and vision coverage, with multiple plan options so you can choose what works best for you and your family. Fertility assistance is also included.
- Retirement – Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%.
- Stock Options – All employees are invited to share in Invoca’s success through stock options.
- Mental Health Program– Well-being support on a broad range of issues is available through our SpringHealth program.
- Paid Family Leave – Up to 6 weeks of 100% paid leave is provided for baby bonding, adoption, and caring for family members.
- Paid Medical Leave – Up to 12 weeks of 100% paid leave is provided for childbirth and medical needs.
- InVacation – As a thank-you to our long-term team members, we offer a bonus after 7 years of service.
- Wellness Subsidy – We provide a subsidy that can be applied toward gym memberships, fitness classes, and more.
Company Overview