Remote Senior Product Manager – Product‑Led Growth Services & Customer Experience Innovation | Workwarp (Salesforce Ecosystem)

About Workwarp & Our Vision for the Future

Workwarp is a fast‑growing, globally‑distributed technology partner that empowers the world‑leading CRM platform, Salesforce, to deliver unparalleled customer experiences at scale. Our team lives by the belief that business is the greatest platform for positive change. By blending AI, data, and cutting‑edge product‑led growth strategies, we help enterprises across every industry forge deeper, more meaningful relationships with their customers. As a Remote Senior Product Manager you’ll join a community of innovators—called Trailblazers—who are passionate about shaping the future of how companies sell, support, and delight their users.

Why This Role Matters

The Your Account application is the digital front door that lets Salesforce customers manage subscriptions, make purchases, view invoices, and discover new solutions anytime, anywhere. It plays a critical role in both traditional sales‑led growth—by freeing account executives from routine tasks—and modern product‑led growth—by offering a seamless self‑service channel. As the Product Manager for Product‑Led Growth Services, you will own the product’s roadmap, champion the voice of the customer, and ensure that every release delivers measurable business impact and a world‑class user experience.

Key Responsibilities

• Product Vision & Strategy
  • Craft and communicate a compelling product vision that aligns with Salesforce’s overall growth objectives.
  • Define short‑term and long‑term goals, translating market research, competitive analysis, and customer feedback into actionable strategies.
  • Prioritize initiatives that drive both revenue expansion and operational efficiency.
• Backlog Management & Sprint Planning
  • Maintain a healthy, well‑groomed backlog of epics, user stories, and acceptance criteria that reflect stakeholder priorities.
  • Collaborate with engineering, design, and QA leads during sprint planning to ensure realistic commitments.
  • Continuously refine stories based on sprint outcomes, new insights, or shifting business needs.
• Stakeholder Collaboration
  • Partner with cross‑functional teams across the United States and globally—including product, sales, marketing, legal, and support—to gather requirements and validate hypotheses.
  • Serve as the single source of truth for product status, communicating progress, risks, and dependencies transparently.
  • Facilitate regular demos, retrospectives, and roadmap reviews that keep everyone aligned and engaged.
• Delivery & Quality Assurance
  • Ensure that each release meets defined acceptance criteria, performance benchmarks, and compliance standards.
  • Act as the gatekeeper for feature sign‑off, conducting final reviews and coordinating with Tier‑2 support for any post‑release escalations.
  • Track defect trends and work with engineering to implement preventative measures.
• Analytics & Continuous Improvement
  • Design and maintain product analytics dashboards (using Tableau, Salesforce Analytics, or similar tools) that surface usage patterns, conversion rates, and revenue impact.
  • Leverage data to identify growth opportunities, inform backlog prioritization, and drive A/B testing initiatives.
  • Report on key performance indicators (KPIs) to leadership, highlighting successes and areas for optimization.
• Customer Advocacy & Community Engagement
  • Monitor the Salesforce customer community for feedback, feature requests, and emerging pain points.
  • Proactively respond to user inquiries, turning insights into product enhancements.
  • Champion the voice of the customer in every decision, ensuring the product remains genuinely user‑centric.
• Documentation & Knowledge Sharing
  • Create and maintain comprehensive internal documentation, including product requirements, release notes, and support guides.
  • Facilitate knowledge‑transfer sessions for new team members and cross‑functional partners.

Essential Qualifications

• Minimum 6 years of product management experience, preferably within SaaS, e‑commerce, or CRM ecosystems.
• Demonstrated ability to work with distributed, global teams and translate high‑level business objectives into detailed, actionable user stories.
• Strong written and verbal communication skills; adept at influencing senior stakeholders and articulating complex concepts simply.
• Proven track record of delivering products that meet or exceed defined business outcomes, with measurable impact on revenue, adoption, or customer satisfaction.
• Exceptional organizational and prioritization capabilities; comfortable juggling multiple initiatives in a fast‑paced environment.
• Experience with Agile frameworks (Scrum or Kanban) and tools such as JIRA, Confluence, or Azure DevOps.

Preferred Skills & Experience (A Plus)

• 3+ years of experience serving as a Product Owner or Scrum Master.
• Hands‑on coding experience (e.g., JavaScript, Python, or Apex) that enables deeper technical conversations with engineering.
• Background in e‑commerce platforms or CRM solutions, with an understanding of subscription billing, checkout flows, and self‑service portals.
• Expertise in building and interpreting product analytics dashboards using Tableau, Salesforce Einstein Analytics, or similar BI tools.
• Familiarity with Scuba (Salesforce’s internal analytics platform) for deep data exploration.
• Experience conducting market research, competitor benchmarking, and customer journey mapping.

Core Competencies for Success

• Strategic Thinking: Ability to see the bigger picture while drilling down into tactical execution.
• Customer‑Centric Mindset: Deep empathy for end users, turning feedback into product value.
• Data‑Driven Decision Making: Comfortable interpreting quantitative data and qualitative insights alike.
• Collaboration & Influence: Skilled at building consensus across cross‑functional teams without direct authority.
• Adaptability: Thrive in an environment where priorities evolve rapidly and new challenges appear daily.
• Leadership Presence: Inspire confidence in stakeholders, the scrum team, and external partners.

Career Growth & Learning Opportunities

At Workwarp, your development is a top priority. As you succeed in this role, you will have pathways to advance into senior leadership positions such as Director of Product Management, Group Product Lead, or Head of Growth Services. We sponsor continuous learning through:

• Access to Salesforce Trailhead and industry‑specific certifications (e.g., Product Management, Agile, Data Analytics).
• Quarterly innovation hackathons where you can prototype new ideas and receive executive feedback.
• Mentorship programs pairing you with senior Trailblazers across the enterprise.
• Annual budget for conferences, workshops, and technical courses—both virtual and in‑person.

Work Environment & Culture

Our remote‑first culture celebrates flexibility, autonomy, and inclusive collaboration. You’ll join a diverse community that values:

• Equality & Inclusion: Initiatives such as employee resource groups, equal‑pay audits, and inclusive benefits.
• Innovation Mindset: A “fail fast, learn faster” philosophy that encourages experimentation.
• Work‑Life Harmony: Flexible hours, generous PTO, and mental‑health resources to support your well‑being.
• Transparent Communication: Regular town‑halls, team‑wide retrospectives, and open‑door leadership.
• Community Impact: Volunteering days, sustainability programs, and corporate social responsibility projects that let you give back.

Compensation, Perks & Benefits (General Overview)

While the exact salary is competitive and commensurate with experience, the total rewards package includes:

• Performance‑based bonuses and equity participation.
• Comprehensive health, dental, and vision plans for you and your dependents.
• Retirement savings match (401k/IRA) and financial planning resources.
• Paid parental leave, family‑care assistance, and flexible PTO policies.
• Home‑office stipend for ergonomic equipment, high‑speed internet, and coworking space credits.
• Well‑being programs—virtual yoga, mindfulness apps, and employee assistance hotlines.

Commitment to Accessibility & Equal Opportunity

Workwarp is dedicated to creating an inclusive hiring experience. If you require accommodation due to a disability, please submit a request through our Accommodations Request Form. We welcome candidates of all backgrounds and identities. Our employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.

How to Apply

If you’re ready to shape the future of product‑led growth at a leading global CRM platform, we want to hear from you. Click the button below to submit your application, attach your resume, and share a brief cover letter that tells us why you’re the perfect fit for this role.

Apply Now – Become a Trailblazer!

Final Word

Joining Workwarp means becoming part of a mission‑driven, forward‑thinking team that believes technology can improve the world. Your expertise will directly influence how millions of customers interact with Salesforce’s ecosystem, driving both revenue growth and unforgettable user experiences. Take the next bold step in your career—apply today and help us lead the charge in product‑led innovation.

Apply Now