Note: The job is a remote job and is open to candidates in USA. Asurion is a company that fosters a culture of innovation and growth, and they are seeking a Senior Software Engineer to design, build, and maintain scalable software solutions for their customer service AI platform. The role involves collaborating with various teams to deliver reliable, measurable customer experiences while ensuring high-quality code and system performance.
Responsibilities
- Build and support core platform capabilities, user-facing experiences and backend services— delivering end-to-end functionality and production fixes
- Design and deliver event-driven, integration-heavy backend systems, including asynchronous pipelines and reliable delivery patterns for notifications and downstream services
- Own reliability and production-grade behavior, including safe shutdown and edge-case handling, and proactively debug issues across distributed systems
- Improve platform performance and data integrity through pragmatic database design and query/index optimization in non-relational datastores
- Build secure, compliant integrations and user experiences, including stronger validation, security hardening, and privacy-minded product changes
- Deliver user-facing UX improvements that reduce friction and increase clarity, ensuring internal and external tools are fast, intuitive, and accessible
- Collaborate cross-functionally and drive projects to completion, partnering with Product, QA, Design, and other engineering teams to deliver roadmap items and high-severity fixes
- Raise engineering standards through code review and technical mentorship, setting patterns for maintainability, observability, and robust integration design
Skills
- Ability to write extendable, maintainable, and traceable code, with clear boundaries and clean abstractions in integration-heavy codebases
- Strong full-stack experience, with deeper strength in backend and platform development and comfort contributing to UI work to deliver complete features.—ideally using Node.js, React, and TypeScript and/or Python—to deliver complete features
- Experience with real-world integrations, including webhooks, third‑party APIs, 'installation/configuration' flows, and robust handling of failures and edge cases
- Event‑driven architecture expertise, including Kafka (or similar) producers/consumers, delivery guarantees, and designing for operational safety in distributed systems
- Solid grounding in computer science fundamentals, including data structures, algorithms, and software design, and the ability to apply that knowledge to production systems
- Strong experience with non‑relational databases such as MongoDB and familiarity with in‑memory tools such as Redis, including practical indexing and query design
- Good understanding of common cloud‑native architectural and code design patterns, and how they impact reliability, scalability, and cost
- Comfort with production operations and observability, using logs, metrics, and traces to diagnose issues and guide improvements
- Great sense of ownership and productive autonomy, with good discernment around trade‑offs between speed and quality, especially under time pressure
- Ethical decision‑making and user‑first thinking, consistently putting the end user at the center of technical and product decisions
- Respect for all people, an open mind, and an open heart. We pride ourselves on building inclusive environments because it's the diversity of thought that builds great products
- Good familiarity with AI Coding Agents and how to leverage them to build reliable software: Claude Code, Cursor, or similar tools
- 3+ years of experience as a Full Stack or Backend Developer preferably with JavaScript/TypeScript focus
- 3+ years of experience building web applications deployed to a cloud environment
- Bachelor's degree in Computer Science or related field
- Experience with real-time communication platforms such as LiveKit, WebRTC, or similar voice/video/audio streaming technologies is a strong advantage
Company Overview