Note: The job is a remote job and is open to candidates in USA. Marriott International is seeking a Senior Service Cloud Engineer to lead ongoing support for both new and existing Salesforce Service and Sales Cloud platforms. This engineer will serve as a service delivery and sales subject matter expert, contributing to technical design, development, and testing while collaborating with various partners and service providers.
Responsibilities
- Leverage Salesforce Service expertise to act as technical architect and hands-on Salesforce engineer
- Must not be afraid to ask questions or adverse to being asked questions; willing to share experiences and explain alternative solutions
- Deliver technical solutions with focus on security, authentication, scalability and performance
- Ability to work independently or on a team
- Serve as lead Salesforce developer, ensuring adherence to best practices and quality standards and coaching and mentoring team members
- Strong communication and collaboration skills within a team environment
- Ability to work in an Enterprise Agile/Transitioning development environment
- Review and approve design documents, code reviews, test plans, and deployment plans
- Make informed decisions on architectural design, considering tradeoffs, benefits, and recommendations
- Provides consultation for routine and complex systems development
- Coordinates with Operations and Infrastructure Delivery teams for deployment and production support activities
- Collaborate with business analysts and product managers to understand requirements and translate into solutions
Skills
- Leverage Salesforce Service expertise to act as technical architect and hands-on Salesforce engineer
- Must not be afraid to ask questions or adverse to being asked questions; willing to share experiences and explain alternative solutions
- Deliver technical solutions with focus on security, authentication, scalability and performance
- Ability to work independently or on a team
- Serve as lead Salesforce developer, ensuring adherence to best practices and quality standards and coaching and mentoring team members
- Strong communication and collaboration skills within a team environment
- Ability to work in an Enterprise Agile/Transitioning development environment
- Review and approve design documents, code reviews, test plans, and deployment plans
- Make informed decisions on architectural design, considering tradeoffs, benefits, and recommendations
- Provides consultation for routine and complex systems development
- Coordinates with Operations and Infrastructure Delivery teams for deployment and production support activities
- Collaborate with business analysts and product managers to understand requirements and translate into solutions
- Bachelor's degree in computer science or equivalent years of experience and/or certification
- 6+ years of experience and in-depth knowledge of Salesforce administration and development; security, standard objects, reports/dashboards, Knowledge, data management, and sandbox environments
- Minimum 3-5+ years of experience with consuming web services
- 1-2+ years of experience Lightning framework (Aura, LWC)
- Strong understanding of lightning flows and trigger framework
- Expertise in programming languages and methodologies (e.g., Java and Apex)
- Solid understanding of web technologies, such as JavaScript, CSS, HTML5, XML, JSON, and/or Ajax
- Proficiency in integrating Salesforce with other applications using Connected Apps and APIs
- Strong understanding of SDLC methodologies (Agile, SCRUM, other)
- Strong understanding of lightning flows and trigger framework
- Expertise in programming languages and methodologies (e.g., Java and Apex)
- Salesforce developer/architect/admin certifications including Salesforce Einstein certifications are pluses
- Experience in development of hotel property applications
- Leadership experience in a sourced environment
Benefits
- 401(k) plan
- Stock purchase plan
- Discounts at Marriott properties
- Commuter benefits
- Employee assistance plan
- Childcare discounts
- Coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave and educational assistance
- Washington Applicants Only: Employees will accrue paid sick leave, 0.077 PTO balance for every hour worked and be eligible to receive a minimum of 9 holidays annually
- Marriott HQ is committed to a hybrid work environment that enables associates to Be connected
- Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions
Company Overview