Note: The job is a remote job and is open to candidates in USA. Beth Israel Lahey Health is a healthcare organization seeking a Senior UKG Scheduling Analyst. This role serves as a subject matter expert for UKG scheduling solutions, leading the design, implementation, and support of scheduling environments that optimize labor and enhance patient care.
Responsibilities
- Support end-to-end implementation of UKG Advanced Scheduling and Clinical Scheduling Extensions (CSE) across inpatient, ambulatory, and ancillary departments
- Design and configure schedule rules, patterns, rotations, self-scheduling, shift bids, and open shift workflows
- Configure clinical scheduling constructs, including units, profiles, skills, certifications, and staffing demand rules
- Translate complex clinical staffing models, union contract language, and organizational policies into scalable UKG configurations
- Lead implementation and support of UKG EZCall for automated call-outs, open shift coverage, and staffing escalation workflows
- Configure call trees, escalation rules, skill matching, contact methods, and compliance controls
- Ensure seamless integration between EZCall, Advanced Scheduling, and Timekeeping
- Serve as Tier 2/3 support for complex scheduling, CSE, and EZCall issues, including rule conflicts, coverage gaps, and interface errors
- Partner with operational leaders to resolve real-time scheduling challenges in the clinical environment
- Support system upgrades, patches, and new feature adoption; assess impact and coordinate testing
- Monitor system performance and proactively identify opportunities for improvement
- Ensure scheduling configurations comply with labor laws, union agreements, and healthcare-specific regulations
- Support nurse staffing compliance, skill mix requirements, and acuity-based staffing models
- Assist with audits, reporting, and regulatory reviews related to scheduling and staffing practices
- Act as a trusted advisor to Nursing Leadership, Clinical Operations, HR, and Finance
- Facilitate requirements-gathering sessions and translate operational needs into functional designs
- Support change management and adoption of advanced scheduling capabilities
- Participate in WFM governance, standards, and roadmap planning
- Develop and maintain detailed configuration documentation, SOPs, and job aids
- Design and deliver training for schedulers, managers, and clinical leaders
- Mentor junior analysts and contribute to team knowledge growth
- Drive continuous improvement through automation, standardization, and best-practice adoption
Skills
- Bachelor's degree in Healthcare/Nursing Administration, Information Systems, Business, or related field (or equivalent experience)
- 5+ years of hands-on experience with UKG WFM Advanced Scheduling
- Direct experience with UKG Clinical Scheduling Extensions (CSE) and/or EZCall in a healthcare environment
- Experience supporting unionized environments and collective bargaining agreements
- Experience supporting large, multi-hospital or academic medical centers
- Prior experience with system implementations, mergers, or enterprise standardization initiatives
- Strong understanding of clinical operations, nurse scheduling, and workforce deployment
- Proven ability to translate complex clinical and operational requirements into system configurations
- UKG certifications preferred (Advanced Scheduling, CSE, EZCall)
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