Note: The job is a remote job and is open to candidates in USA. Blood Bank Computer Systems, Inc. (BBCS) is a mission-driven company dedicated to advancing healthcare through innovation and exceptional client support. They are seeking a Technical Support Specialist to deliver high-quality support, investigate and resolve technical issues, and collaborate with cross-functional teams to ensure client needs are met.
Responsibilities
• Be the first point of contact for our clients, addressing their needs with a customer-first approach
• Investigate and resolve technical issues, collaborating with cross-functional teams when needed
• Provide high-quality support by addressing inbound client questions and concerns associated with BBCS software
• Clearly define client needs and document client information and the nature of the problem or issue
• Prioritize and escalate support issues as necessary
• Collaborate with other teams and departments on escalated client issues
• Ensure timely and appropriate resolution of client concerns
Skills
• Applicants must be located in one of the following states: Arizona, California, Florida, Georgia, Iowa, Minnesota, Missouri, North Carolina, Oklahoma, Texas, Washington or Wyoming and must not require sponsorship
• A strong customer service orientation with outstanding oral and written communication skills
• Analytical problem-solving skills and the ability to multitask in a fast-paced environment
• A knack for learning new technologies quickly
• Experience in a regulated industry (healthcare preferred) or a background in software development, QA testing, AS/400, or SQL (a plus)
Benefits
• Competitive health benefits
• Profit sharing
• 401(k) matching
• Generous paid time off
Company Overview
• BBCS has long been at the forefront of blood banking software innovation. It was founded in 1981, and is headquartered in Auburn, Washington, USA, with a workforce of 11-50 employees. Its website is https://www.bbcsinc.com.
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